Lead and grow ZALORA’s Luxury & Accessories marketplace business by acquiring premium and luxury brands, optimizing assortment and merchandising, driving supplier partnerships, and managing a team of account managers. You will translate luxury and accessories brand expectations into marketplace success — delivering commercial growth, margin expansion, and premium customer experience.
Responsibilities:
- Category strategy & assortment planning: Develop and execute the 12–24 month category strategy for Luxury & Accessories (e.g., bags, small leather goods, watches, sunglasses, jewelry), defining assortment gaps to drive revenue, margin and brand credibility.
- Supplier acquisition & negotiation: Identify, pitch and onboard accessories, premium and luxury brands and boutiques for marketplace models. Negotiate commercial terms (commission, margins, returns, marketing co-investment)
- Account management & brand experience: Own relationship management for strategic luxury and accessories suppliers — conduct regular business reviews, present performance insights, advise on assortment and pricing, and ensure premium presentation (content, imagery, brand pages).
- Merchandising & inventory health: Monitor weekly/monthly sales, margin, sell-through, inventory days, and returns. Implement assortment, pricing and promotional levers to improve product performance and inventory turnover.
- Go-to-market & marketing activation: Partner with Marketing and Growth teams to design and execute campaigns (seasonal drops, brand exclusives, boutique launches) and measure ROI. Ensure luxury and accessories supplier participation in ZALORA marketing calendar.
- Competitive & market intelligence: Continuously analyze competitor activity, luxury and accessories market trends, fashion calendar, and pricing strategy to ensure a differentiated and competitive assortment.
- Team leadership & cross-functional collaboration: Lead, coach and develop a team of account managers. Work closely with Buying, Merchant Ops, Content, Logistics, Customer Service, and Finance to deliver brand-level service and seamless customer and seller experience.
Requirements :
- Education: Bachelor’s degree in Business, Economics, Marketing, Finance, or related field from a reputable university.
- Experience: Minimum 5 years in buying, merchandising, key account management or supplier management in luxury fashion, premium accessories, department stores, or online marketplace retail. At least 2 years in a people-manager role.
- Experience working in e-commerce marketplace platforms or multi-country commercial teams.
- Commercial acumen: Strong negotiation skills and experience setting commercial terms (consignment/marketplace); ability to drive margin improvement.
- Analytical skills: High proficiency with MS Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas) and experience interpreting sales, inventory and margin reports.
- Familiarity with marketplace tools (seller onboarding platforms, PIM, OMS) and analytics dashboards.
- Project management: Demonstrated ability to run cross-functional projects (launches, campaigns, onboarding) with tight timelines.
- Communication: Excellent verbal and written English; ability to present performance and strategy to senior stakeholders and brand partners.
- Leadership: Experience managing and developing a small team; coaching and performance management skills.
- Personal attributes: Results-driven, detail-oriented, proactive self-starter, and comfortable working in a multicultural fast-paced environment.
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large-scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and Hong Kong, enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Top Skills
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits.
With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products.
As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature!
ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres.
Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
