dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Job Title:
Category Management Consulting Manager (Solutions)
Job Location:
3825 Edwards Road, #600, Cincinnati, OH 45209 (May work remotely)
Travel:
Travel domestically within the U.S. up to 10% of time as required to support sales pitches and demos, user training, and team activities.
Job Duties:
WHY I DO MY JOB | Job purpose
To bring deep Category Management experience and expertise, coupled with strong market knowledge to the assigned region in order to win new business, grow client value, our people and dunnhumby. Specifically provide support for new and existing clients across the region through providing subject-matter expertise input to sales, and delivering consultancy as required throughout client engagements. This position supervises 2 direct reports, both of whom hold the title of Category Management Consulting Manager. May telecommute 100% of the time from their home office, consistent with dunnhumby’s remote work policy.
WHAT I DO | Key accountabilities
- Lead delivery of consulting projects for priority clients or to win long term deals and ensure quality deliverables for the client.
- Build and maintain strong working relationships internally and with client counterparts to ensure the smooth running of every project.
- Support Category Management mobilization and ensure full handover to Client team.
- Ensure excellent standards and profitable delivery of Category Management projects in the region based on global best practices.
- Conduct quality reviews of Category Management delivery and measure the value added for assigned clients within the region.
- Support pre-sales activities and lead generation in coordination with Sales and Client teams and support client team in gathering all relevant information to present to and gain support from Product team(s) and approval from Sales Governance (where applicable) on any new client proposals.
- Partner with Sales and Client teams to understand new and existing client needs, support new business and existing client account development, and sell in relevant and compelling product and/or service solutions.
- Collaborate closely with other members of the dunnhumby team to present a joined-up aligned team to the client.
- Support and deliver P&P and Category Management training of dunnhumby sales teams through leading content updates and delivery of appropriate live sessions.
- Feed client needs and market opportunities back to the relevant product or proposition team.
- Build compelling Category Management case studies based on the value we've added for clients in the region(s) working closely with Product & Product Marketing teams.
- Contribute towards creating a best-in-class Category Management Solutions team globally, keeping connected and aligned with the Global Category Management Product teams as well as Media & CE Consulting team in other regions to define and drive best practices globally.
- Contribute to evolution of the dunnhumby consulting propositions, dh thought leadership and take advantage of opportunities to position dunnhumby as thought leaders and capability partners through writing blogs/articles or speaking at conferences and other industry events.
- Manage risk effectively, provide visible and consistent leadership on Values and Code of Business Conduct, and act where you see issues.
- Protect our team by ensuring they have the skills and training needed.
Job requirements:
Bachelor’s degree (or foreign educational equivalent).
In addition to the degree, must have at least 5 years of experience in each of the following:
- Working with retailers and manufacturers in embedding customer insight in existing category management processes;
- Delivering business value through customer insights, customer knowledge and customer focused business change; and
- Working with Customer analytics tools and Assortment optimization tools with Retailers and Consumer Packaged Goods companies (CPGs)
Within this, must have at least 2 years of experience in each of the following:
- Supporting Category Management processes for a retailer, ensuring review calendar alignment and compliance;
- Supporting CPGs on their work as Category Advisors for a retailer within their Category Management process; and
- Delivering and working to embed Category Management services within Retailers and CPGs processes.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Skills Required
- Bachelor's degree or foreign equivalent
- 5+ years working with retailers and manufacturers embedding customer insight in category management processes
- 5+ years delivering business value through customer insights, customer knowledge and customer-focused business change
- 5+ years working with customer analytics tools and assortment optimization tools with retailers and CPGs
- 2+ years supporting category management processes for a retailer, ensuring review calendar alignment and compliance
- 2+ years supporting CPGs as Category Advisors within retailer Category Management processes
- 2+ years delivering and embedding Category Management services within Retailers and CPGs processes
dunnhumby Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dunnhumby and has not been reviewed or approved by dunnhumby.
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Fair & Transparent Compensation — Pay is considered competitive relative to similar-sized firms in several markets. Positive perceptions of the overall pay-and-benefits mix support the view that compensation is broadly fair.
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Leave & Time Off Breadth — Paid time off is described as generous, with multi‑week starting allowances plus extras like a paid birthday, loyalty‑based additional days, and periodic early Friday finishes. These features contribute to a favorable time‑off experience across several U.S. locations.
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Healthcare Strength — Core coverage includes employer‑verified medical, dental, vision, life, and disability insurance alongside HSA/FSA options. This breadth of coverage is positioned as a solid component of the U.S. package.
dunnhumby Insights
What We Do
Dunnhumby is a customer data platform that provides models and insights into how customers engage with retail and e-commerce spaces.
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