At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a strategic and detail-oriented Category Lead - Business Process Outsourcing (BPO) Services to join our Global Procurement team. In this role, you will be responsible for executing the global category strategy, managing complex end-to-end sourcing projects, and optimizing our global footprint for cost and scalability.
You will join a high-impact team of subject matter experts dedicated to transforming traditional vendor relationships into value-driven partnerships within a mature global environment.
What You’ll Do
In this role, you will:
Execute Category Strategy: Deliver the global Business Process Outsourcing and Information Technology (IT) Services roadmap by identifying demand management opportunities and implementing best-in-class commercial structures, including Output-based, Outcome-based, and Full-Time Equivalent (FTE) models.
Lead Strategic Sourcing and Contracting: Manage the full lifecycle of complex Request for Proposal, Quotation, or Information (RFx) processes and negotiate Master Service Agreements (MSAs) and Statements of Work (SOWs) with a focus on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ensure Risk Mitigation and Compliance: Partner closely with Legal and Risk teams to manage jurisdictional and data privacy risks, ensuring all third-party engagements align with rigorous organizational compliance standards.
What You’ll Bring
The ideal candidate will have:
8-12 years of progressive experience in Procurement and Category Management, including at least 4 years specifically focused on Business Process Outsourcing and Information Technology Outsourcing services.
Strong knowledge of BPO pricing mechanics and market trends regarding automation, such as Robotic Process Automation (RPA) and Artificial Intelligence (AI).
Proven ability in strategic stakeholder management, acting as a trusted advisor to Global Business Services (GBS), IT, and Operations leadership to align procurement with business transformation goals.
A Bachelor of Technology (B.Tech) or Master of Business Administration (MBA); Chartered Institute of Procurement & Supply (CIPS) qualifications are highly preferred.
Skills Required
- 8-12 years of experience in Procurement and Category Management
- 4 years focused on BPO and IT Outsourcing services
- Strong knowledge of BPO pricing mechanics and market trends
- Proven ability in strategic stakeholder management
- Bachelor of Technology or Master of Business Administration
- Chartered Institute of Procurement & Supply qualifications
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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