Category Associate - eBay Ads

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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Position Overview 

The eBay Ads Advisor role is part of our Global Customer Experience team (GCX) and is critical in driving adoption of eBay’s Promoted Listings product with B2C sellers to proactively enable marketplace revenue. This will be achieved by developing tailored support plans for up to one quarter to ensure each business achieves its advertising growth goals on eBay.com. The growth advisor will be the single point of contact for promoted listing queries during these 12 weeks and will perform adoption reviews to ensure the success of each customer.

A drive for results is essential to the role's success, with high competency to work within a busy and ever-changing environment under your initiative.

Successful candidates will need to demonstrate the ability to sell through service by up-selling and cross-selling various Promoted Listing product features through a value-add-based approach.

This role will focus on supporting our extension into Brand/B2C seller categories and verticals based on scaling needs.

This is an excellent opportunity to expand your knowledge in a core area of growth for eBay. If you want to work with business stakeholders, grow our sellers’ businesses, or if you have the appetite for challenging and disrupting for positive change, then this is the role for you.

Core Duties 

• In this dedicated full-time position, you will provide comprehensive customer support through email correspondence, direct phone calls, and interactive online meetings
• Be the primary point of contact of support for sellers to adopt Promoted Listings (General, Priority and Offsite) and other marketing products over a 12-week rotation period
• Develop a trusted advisor relationship with key customers, partners and global customer service leaders
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customers’ usage of our products
• Responsible for working with the BU to onboard and integrate new clients, and developing existing client relationships
• Liaise between the customer and internal teams
• Overseeing a comprehensive portfolio of clients with a target of conducting between 30-40 calls daily.
• Demonstrate a comprehensive understanding of eBay's systems and tools, while working in Communicator and Zoom for effective call management, enabling high-quality recordings that enhance training and development initiatives.
• Teammates that exhibit significant professional development within the team by mastering product knowledge, consistently delivering exceptional results across key performance indicators, and adhering to behavioral standards, can position themselves for potential advancement within the role.

Prerequisite Knowledge & Proficiencies

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Excellent time and project management skills. You’re always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Strong working knowledge of internal and external PC based systems and software applications (Microsoft Office Suite, Unify, Agent Desktop, Salesforce, Hive)

Experience

• Strong experience within a customer service, client relationship management environment or university degree plus one year experience.
• Preferred 1 year commercial or sales experience within a fast-paced target-oriented environment

Educational Requirements

• Associates Degree or equivalent work experience

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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