Catalogue Operations Associate

Why Deliveroo?

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities.

Working as a hands-on contributor within our high-impact Catalogue Operations team and reporting to the Global Grocery & Retail Taxonomist, your core function will be to efficiently and accurately manage product data.Regular tasks:

• Execute catalogue categorisations: Accurately apply our comprehensive grocery & retail product taxonomy to thousands of product lines supplied by our global grocery & retail partners, ensuring accuracy and identifying errors. For example, you must correctly identify data errors like a frozen pizza mistakenly placed in 'Fresh Food' and rectify them according to established guidelines.

• Generate high-quality training data: Execute data labelling tasks with high precision to support the training and improvement of Deliveroo’s Machine Learning (ML) and Generative AI (GenAI) models.

• Maintain operational excellence: You will be a vital layer of quality control, ensuring the data integrity that powers customer browse and other customer-facing experiences across Deliveroo.

Required skills:

• Exceptional common sense and logic: The ability to quickly and logically understand where a grocery or retail product belongs within a typical supermarket structure, ensuring high-quality, accurate categorisation in ambiguous situations.

• Prior data labelling experience: Prior experience with high-volume data entry, data management, or quality assurance, ideally in an e-commerce, retail, or grocery environment.

• High attention to detail: A commitment to impeccable accuracy and high standards when processing a large volume of data.

• Process adherence and execution speed: Proven ability to follow processes precisely and efficiently, meeting high daily productivity targets.

• Basic product knowledge: Solid, practical understanding of common food, beverage, and retail product categories sold in a typical supermarket setting.

• Data proficiency: Strong practical experience with spreadsheet software like Google Sheets/Excel (e.g., VLOOKUP, filters, basic formulas) to efficiently manage and clean data.

• Language skills: Fluent in English and comfortable working with item information in other languages from Deliveroo’s markets (using internal tools/translation aids).

Nice to have

• Prior experience with grocery-specific data labeling or taxonomy work.

• Exposure to analytics tools e.g. Looker.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.