Catalog Integrity Lead

Ingram Content Group (ICG) is hiring an Catalog Integrity Lead. The Integrity Lead manages new account setups, validates and vets these accounts for Lightning Source and IngramSpark. The Lead monitors, analyzes and reports on account trends, identifies and solves for improvements and efficiencies. The Lead works with their supervisor to adjust business rules and best practices. The Lead is the primary liaison with 3rd party verification vendors. In addition, the Lead works as part of the Catalog Integrity team, providing support when needed. The Lead works with internal teams including Sales, Legal, Catalog Operations, and Digital to preserve a trusted and globally relevant catalog of content.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• College degree or directly related year for year experience
• 3 years work experience in customer service, sales, retail, or publishing
• 1 year experience in account or identity verification, cybersecurity, risk analysis, risk management, KYC/AML, or fraud analysis

Preferred Skills:

• Ability to learn Oracle other LS specific systems. 
• Experience with Excel.

Key Responsibilities:

• Manages 3rd party vendor relationships and implements Catalog integrations
• Leads account verification and quality via fraud mitigation and use of 3rd party fraud prevention applications and tools
• Works with Web Team, sales and client services to ensure quick and accurate processing of accounts and titles
• Maintains the account workbenches as a part of the team’s daily activities
• Communicates directly with clients to validate account or title information, when needed.
• Leads all 3rd party communications, support requests and systems maintenance and improvements.
• Serves as the Lead internal IT liaison for LS and IngramSpark websites, and all security-related and automated processing tools
• Manages projects related to account security and account verification.
• Evaluates and recommends enhancements for fraud-prevention methods currently in place. Working alongside Integrity Manager, executes audits and gathers data for KPI reporting as-needed basis
• Communicates internally and externally on matters related to account integrity
• Maintains productive and positive relationships with internal departments to include Client Services, IT, Sales, Accounting, Credit, Pre-Media, Digital, etc…
• Provides training to other internal associates or 3rd party vendors on reporting processes
• Work closely with other catalog integrity team members and supervisor on key projects related to improving speed of processing and enforcing of rule sets
• Recommends solutions for routine process inefficiencies identified by management.
• Develops KPIs and owns reporting within leadership cycle

Hiring Salary Range: $50,725k - $63,038k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish