The Role
Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.
Exciting opportunities exist for experienced call centre operators with a strong drive to provide excellent customer service and provide an outstanding experience for our TV rating panel members.
About the Role
- Flexible evening work
- Dynamic and supportive team environment
- Possibility to build skills and experience other facets of the market research industry
- This is an office-based role at our office in Lane Cove.
Responsibilities
- Call Centre Operators will utilize their organisation and communication skills to conduct surveys and quality control calls to maintain the integrity of the TV Ratings Panel.
- Calling new and potential panel members to ask them to take part in the TV Ratings panel.
- Maintaining good customer relations with panel members, helping to answer inquiries and solve panel-related problems and issues.
Qualifications & Skills
- Call centre experience preferable
- Excellent communication skills
- An eye for detail
- Demonstrated problem-solving ability
- Adaptability
- Excellent work ethic
- A professional and organised approach to work commitments
- Commitment to providing excellent customer service
- Positive attitude
Working Hours
- The shift timings initially will be from Mon-Thursday ( 5 p.m.-9 p.m.), Friday ( 4 p.m.- 8 p.m), Saturday (12 p.m. - 4 p.m. OR 1 p.m. -5 p.m.), Sunday ( 1 p.m. -5 p.m.)
- The positions will involve working to a fortnightly roster, with a minimum requirement of three shifts a week, which must include either a Saturday or Sunday.
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
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The Company
What We Do
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future.
An S&P 500 company, Nielsen (NYSE: NLSN) operates around the world in more than 55 countries.
