Casino Product Account Manager

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

Who we are

• VAIX is on a mission to use AI to transform human capability and business opportunity in online gaming. We are a subsidiary of Sportradar, means lots of data to play with.
• First to market, we brought Netflix and Spotify to online gaming, and acquired by Sportradar in 2022, we are looking for innovative people to keep us on the forefront of the industry.
• Our journey began in online gaming, where we leverage the extraordinarily rich data flows and our deep vertical knowledge of that space to transform entertainment and loyalty. Thanks to our union with Sportradar we can use the industry’s biggest source of data to create products and interfaces that are more dynamic and exciting because they are deeply personalized.

What we do

• VAIX creates deeply integrated and powerful corporate AI solutions, enabling B2C operators to utilize the power of machine learning for their customers and operations.
• We are building a wide range of Machine Learning algorithms; domain-specific Recommendation engines, human behavior predictive models and Natural Language Processing model.

We’re looking for a Casino Product Account Manager who is not just a fan of casino but is also passionate about technology and customer success, thriving in a fast-paced, dynamic environment! Apply now to join the team and help us shape the future of gaming with AI.

YOUR PROFILE 

• Experience in customer-facing roles such as Sales Engineering, Pre-sales Specialist, Account Management, or Solution Architect. Additionally, experience in product, operational, or data roles within the casino industry is a plus.
• Experience of working in large scale and agile sales & operational teams.
• KPI-driven with an ability to analyze and understand data, incl the use of required tools. Knowledge of querying languages like SQL is a plus, along with a willingness to learn new tools and processes.
• Internally-driven and entrepreneurial, taking ownership with strong communication, time management, and organizational skills.
• Proactively driven to build and monitor relationships with customers and the Vaix services they use. Constantly optimizing performance, identifying breakdowns, and willing to bridge and solve issues hands-on with other contributors.
• Creative thinker with a knack for understanding clients' potential pain points, passionate about technology, customer service, and helping others.
• Good knowledge of sportsbook suppliers and platforms is a significant advantage in achieving success in this role.
• Fluency in English, additional languages are beneficial.
• Bachelor degree or higher in Business Administration or Information Systems is considered an advantage.
• Willingness and availability to travel occasionally for client meetings, both domestically and internationally. 

THE CHALLENGE

• Sales & pre-sales support for new customers: work closely with sales, new customers and internal Vaix/Sportradar teams to achieve a high-quality technical project delivery.
• Support operators in running and optimizing their UX & services using the Sportradar/Vaix AI, constantly innovating new use cases. Their success is yours! 
• Account Management for Vaix customers, overall responsibility for your customers and the services they use. Be your customers’ champion internally. 
• Establish operational excellence for your customers through operational support for running Vaix products for the customer, identification and execution of opportunity areas that create efficiency and remove obstacles. Leading role in monitoring the services, technical problem troubleshooting & solving issues, as well as new requests. 
• Test, and help develop scalable monitoring and testing, for your customers’ services. 
• Provide excellent customer service through active listening on every interaction, apply consultative methodologies and solve integration pain points within agreed SLAs. 
• Manage multiple customers in parallel timelines and collaborate in a global and remote environment across continents and time zones.
• Resolve business or operational queries from the customer. 
• Identify new business opportunities addressing customer needs/issues, and involve relevant sales and product team to consult/develop a solution. 

OUR OFFER

• You’ll be surrounded by enthusiastic casino industry experts, this is a chance to turn your passion into a career.
• Platform to gain international recognition for your expertise and build a career in one of the fastest-growing businesses in the digital casino environment.
• We equip you with competent hands-on managers who are top performers in their field and have a passion for the industry.
• We are a diverse and collaborative global team with a unique spirit, determined to achieve our goals with integrity and focus.
• We talk casino every day and take that casino spirit into our daily work.

Additional Information

Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences