Soho, London
Monday to Thursday in the office with Fridays off (full salary maintained) - this new 4-day work week is a 6-month trial, starting 19th May 2025.
The Role
With the exciting launch of our newest sports betting brand, Virgin Bet South Africa, we’re looking for a Casino Operations Executive to join the team and be part of this next chapter.
The Casino Operations Executive supports the wider casino and business teams in maximizing revenue across the LiveScore Group's Gaming product portfolio. Operating within a growing team, the role is instrumental in managing third-party game suppliers, overseeing seamless content integration, and ensuring the efficient launch and optimisation of new content offerings across various markets and platforms. This individual will possess a strong knowledge of the casino and gaming landscape, and contribute valuable insights into product performance, customer behaviour, and emerging trends.
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting.
We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top. We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
- Develop and maintain strong relationships with third-party game suppliers to secure tailored game content and marketing support.
- Coordinate and communicate the roadmap for new game releases and supplier integrations.
- Analyse game portfolio performance by market and customer segment to identify popular content and opportunities.
- Collaborate with Product teams to deliver casino-related projects, providing insights to guide development priorities.
- Oversee user acceptance testing (UAT) for new game supplier releases to ensure quality and compliance.
- Assist CRM, Marketing, and Promotions teams by articulating the value of casino content and supplying key product information.
- Translate complex casino features into clear, customer-service-ready language and act as a point of escalation for player support issues.
- Conduct competitor analysis and monitor regulatory changes to make strategic recommendations to the business.
- Collaborate with Compliance and Social Responsibility teams to ensure adherence to relevant regulatory frameworks.
- Build and maintain effective working relationships with internal stakeholders across departments.
Skills, Knowledge and Experience
- Familiarity with casino platforms and game content integration processes.
- Strong analytical skills with the ability to interpret game performance data and market trends.
- Experience in coordinating User Acceptance Testing (UAT).
- Understanding of regulatory environments related to online casino operations.
- Proficiency in project coordination and road mapping tools.
- Highly organised and methodical, with strong multitasking abilities.
- Excellent verbal and written communication skills.
- Strong relationship-building and stakeholder management capabilities.
- Keen attention to detail and a proactive approach to problem-solving.
- Passion for the online casino industry and a willingness to stay ahead of market trends.
What can we offer?
- Fridays Off: Say goodbye to Friday meetings and hello to a three-day weekend! This benefit is part of a 6-month trial, starting 19th May
- Company Performance Bonus
- Flexible Working Agreements where applicable
- Private Healthcare Scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised Gym Membership
- Annual Travel Card Loan & Ride to Work Scheme
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Virgin Family: Giving you access to exclusive Virgin offers and experiences
- Thursday drinks in the office and regular socials
Top Skills
What We Do
Welcome to LiveScore Group. We are home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today. Whether it is LiveScore delivering real-time sports scores or free-to-air live streams to its global userbase, or LiveScore Bet and Virgin Bet offering innovative and trusted sportsbook betting opportunities, we bring our audiences closer than ever to the sports they love with our best-in-class products. This is a truly exciting time to consider joining our team within the LiveScore Group. Across our core brands at LiveScore, LiveScore Bet and Virgin Bet we are offering the chance to work in the heart of the sport industry, as we look to quickly expand our successful, privately-owned business. With offices and roles based in London, Stoke, Galway, Vienna, Gibraltar, Lagos and Malta our staff are part of a truly international business that is training and growing together, and empowered to build a bright and rewarding future.
