Description
The Casino Games & Promotions Communication Specialist is responsible for coordinating the activation of providers' games and provider-organized tournaments across partner websites. In case of game issues, the specialist communicates directly with providers to clarify and resolve them in a timely manner. The role also involves maintaining continuous communication with partner representatives to ensure smooth operations and obtain additional details when needed.
Responsibilities
- Ensure the successful launch and integration of new games on the platform in coordination with providers and internal operational teams.
- Monitor game performance and functionality, identifying and resolving technical or operational issues together with providers.
- Take full ownership of game-related bugs, malfunctions, or release problems, ensuring quick diagnosis and resolution.
- Review provider updates and offers related to new game releases, fixes, or improvements, and communicate relevant information to internal teams.
- Support the technical setup and smooth operation of tournaments, ensuring that all games involved function correctly.
- Maintain communication with providers to address ongoing game issues, release processes, and operational improvements.
- Track and report game release statuses, technical issues, and resolutions in weekly and monthly reports to management.
- Ensure all tasks related to game launches, updates, and troubleshooting are completed within defined timelines and requirements
Skills
- Strong constructive communication skills.
- Fluency in Armenian and English (written and spoken)
- Conflict resolution abilities.
- Ability to prioritize tasks and ensure timely follow-up.
- Experience working with ticket/request management systems.
- Strong analytical and problem-solving skills.
- High sense of responsibility and ownership.
- Attention to details.
- Flexibility and stress resilience in a fast-changing environment.
Working hours: 09:00-18:00
Skills Required
- Fluency in Armenian and English (written and spoken)
- Experience working with ticket/request management systems
What We Do
Digitain is an industry-leading iGaming software provider with cutting-edge solutions, catering to the online, mobile, and land-based sectors. With a proven track record of excellence, we offer our partners a world-class Sportsbook, the most reputable, trustworthy and feature-rich iGaming Platform, a comprehensive payment gateway - Paydrom, Virtual Sports, and more. Whether our partners prefer a Turnkey solution or seamless API integration, our comprehensive offerings empower them to deliver exceptional experiences to their customers. At Digitain, we prioritize innovation, superior technology, and agile development methodologies. We are committed to delivering creative, cost-effective, and customized solutions that precisely meet the unique needs of our partners. Our industry recognition includes prestigious awards from International Gaming Awards, SiGMA Awards, SBC Awards, EGR B2B Awards, and much more. Digitain (MT) Limited, is a company registered in Malta with registration number C 87254 and having its registered address at Dragonara Business Centre, 5th floor, Dragonara Road, SAINT JULIANS, STJ3141 Malta. Digitain (MT) Limited is licensed and regulated by the Malta Gaming Authority under a Critical gaming supply license MGA/B2B/592/2018 Issued on the 29th of January 2020. 18+ | https://www.begambleaware.org/ | Please Gamble Responsibly
