Who we are looking for
As a Casino Delivery Team Leader, you will be responsible for guiding and developing your team to deliver exceptional gaming products, ensuring a focus on quality and an outstanding customer experience.
We are seeking a dynamic and detail-oriented Casino Delivery Team Leader to join our team, playing a crucial role in the success of our online gaming offerings.
In this role, you will lead and develop a team dedicated to delivering an exceptional gaming product experience. You will oversee daily operations, ensuring that quality remains the top priority in our delivery process. As a leader, you will cultivate a culture of excellence and collaboration, empowering your team to thrive in a fast-paced environment.
Flexibility to work evenings, weekends, and public holidays is required to support our critical release and testing cycles.
Preferred skills and experience
Strong interest in the online gaming industry and a passion for delivering quality products.
Proven leadership skills with experience in team management and development.
Excellent written and verbal communication skills.
Keen attention to detail and strong analytical abilities.
Ability to manage multiple priorities and drive team performance in a fast-paced environment.
Proficient in using tools like Jira, Google Analytics, and other reporting platforms.
Main Responsibilities
Leading the Games Delivery team to ensure the highest standards of gaming product delivery to our customer experience.
Creating and optimizing processes related to issue reporting, task management, and game release procedures.
Conducting coaching and performance management to develop team members and enhance their skills.
Identifying and escalating issues related to game compliance, quality, and user experience while providing actionable recommendations for improvement.
Maintaining clear communication with internal stakeholders and third-party providers to facilitate efficient game delivery.
Overseeing the management of gaming systems and applications, ensuring proper setup and functionality for testing and release activities.
Staying up to date with industry regulations and trends to ensure all products adhere to compliance standards.
What the Team is Saying
What We Do
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.
The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.
Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.
Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.
Today we continue to push technological boundaries and break new ground in software innovation.
Why Work With Us
Our employees have worked hard to achieve our industry status and we encourage them to continue to grow with us. We offer career paths in Technology, Trading, Operations and Media and focus on providing staff with the tools, skills and support they need to succeed. Together we can continue to improve our products and services.
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