Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job DescriptionThrough direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty. Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs. Circulate on the casino floor assisting guests with questions and requests.
- Circulate on the casino floor and assist customers with requests and questions.
- Provide excellent customer service and promote Players’ Club benefits and events.
- Recruit new customers and enhance current customer relationships through various methods such as direct mail, telemarketing, and written correspondence.
- Instruct customers on the Players’ Club point system, awarding prizes and proper use of the club card.
- Assist Casino and Slot Hosts with Player development efforts and events
- Must be at least 21 years of age.
- High school diploma or GED.
- One to two years experience in customer service.
- Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
- Must be flexible in work schedule.
- Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
- Must be able to obtain/maintain any necessary certifications and/or licenses.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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What We Do
Boyd Gaming Corporation is one of the nation’s leading casino entertainment companies, but we’re so much more than that! We're a billion-dollar, publicly-traded company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our beginnings in the 1970s, we made a commitment to our guests, employees, and communities to create a culture and an operating style built around that of a family-owned business. Even as a public company operating in a highly competitive industry, the Boyd Style of hospitality continues to define us. We currently own and operate 28 gaming properties in ten states: Aliante, Cannery, Eastside Cannery, Gold Coast, The Orleans, Sam’s Town, Suncoast, California, Fremont and Main Street Station in Las Vegas; Jokers Wild in Henderson, NV; Blue Chip in Michigan City, IN and Belterra Casino Resort in Florence, IN; Par-A-Dice in East Peoria, IL; Diamond Jo Dubuque in Dubuque, IA and Diamond Jo Casino in Northwood, IA; Belterra Park in Cincinnati, OH; Kansas Star in Mulvane, KS; Ameristar Kansas City in Kansas City, MO and Ameristar St. Charles in St. Charles, MO; Valley Forge in King of Prussia, PA; Sam’s Town in Tunica, MS and IP Biloxi in Biloxi, MS; Amelia Belle in Amelia, LA, Treasure Chest in Kenner, LA, Delta Downs in Vinton, LA, Evangeline Downs in Opelousas, LA, and Sam’s Town in Shreveport, LA. Each is distinguished not only by the quality of its amenities but also by the exceptional customer service our guests have come to expect from a Boyd Gaming property.
