Cashiering Manager

Position: Cashiering Manager

Department: Servicing

Reports To: Director of Loan Administration

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Remote: NO

Exempt: YES

Compensation & Benefits: $ 80,000 - $100,000 Annually

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

The Cashiering Manager in the mortgage industry plays a key role in managing the day-to-day cash handling operations, ensuring accuracy in financial transactions, and leading a team of supervisors/cashiers. This position involves overseeing cashiering processes, implementing security measures, and collaborating with internal departments to maintain smooth operations

Essential Duties:

• Oversee the daily cash handling operations related to mortgage payments, escrow transactions, and other financial transactions.
• Ensure adherence to established policies and procedures for accurate and secure processing.

• Lead and manage a team of cashiers, providing training, guidance, and performance feedback.
• Schedule and organize cashier shifts to ensure adequate coverage during peak periods.

• Monitor and manage cash handling procedures, including the reconciliation of daily transactions and ensuring accurate posting to mortgage accounts.
• Conduct regular audits to verify the accuracy of cash transactions.

• Ensure that customers receive excellent service during cash transactions.
• Address customer inquiries, concerns, and issues in a professional and timely manner.
• Implement and enforce security measures to safeguard against theft, fraud, and other risks.

• Work with security teams to enhance the overall safety and security of cash handling processes.

• Collaborate with mortgage servicing, accounting, and finance teams to address any discrepancies and streamline cashiering processes.
• Communicate effectively with other departments to ensure smooth cross-functional operations.

• Develop and conduct training programs for cashiers to enhance their knowledge of cashiering procedures, customer service, and security protocols.
• Stay informed about industry changes and update the team accordingly.

• Address and resolve any issues or discrepancies related to cash transactions promptly and effectively.
• Regular, reliable and predictable onsite attendance is an essential function of this role.
• Escalate complex problems to higher management when necessary.
• Other duties as assigned.

Experience & Education

• High school diploma or equivalent. Additional education in finance, business, or a related field is a plus.
• Previous experience in cashiering or financial transactions within the mortgage industry.
• Demonstrated experience in a supervisory or leadership role is preferred.

Knowledge Skills and Abilities

• Strong leadership and people management skills, with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to interact with customers, team members, and management effectively.
• Strong attention to detail and accuracy in financial transactions.
• Understanding of security measures and risk management practices related to cash handling in the mortgage industry.
• Ability to adapt to changing business needs and work in a fast-paced environment.

Physical Requirements

• This is a primarily sedentary position, involving prolonged periods of sitting and working on a computer, calculator, and other office equipment.
• Occasional movement about inside the office to walk to offices and office machinery.
• Periodic lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.

MSF is an equal opportunity employer. All candidates for employment are considered equally, and no distinction is made based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status.  MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function should contact Human Resources.