Cash Logistics Coordinator I

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Essential Duties and Responsibilities:

Assigning Armored and Cash Vendors:

• Handle daily, routine requests to ensure timely processing of cash install details according to business rules.
• Collaborate with internal teams to meet install requirements, including assigning terminals to armored and funding partners for new installations in multiple countries (US, Canada, Puerto Rico, and future locations).
• Process responses from funding partners and armored providers, escalating unacceptable terms or special circumstances as needed.
• Update ATM information in both internal and external systems.

Scheduling Install and De-Install Services:

• Review install/de-install queue and schedule services with armored providers, ensuring proper routing and lead time.
• Manage purchase orders (POs), including creation, receipt, cancellation, and adjustment.
• Place cash orders and change ATM information in internal and external systems as needed.
• Change status of ATM monitoring ahead of scheduled services.
• Monitor and confirm completion of scheduled services using internal and external data sources.
• Follow established escalation processes for missed services.
• Complete daily system updates for scheduled services.
• Participate in cross-departmental meetings to coordinate install/de-install activities.
• Dispatch service for ATMs with hardware issues during or after install activities.
• Communicate with various stakeholders, including armored vendors, funding sources, SAMs, IMACs, riggers, tech support, warehouse, and sales reps, ensuring alignment on activities.

Other Responsibilities:

• Demonstrate problem-solving skills, attention to detail, and analytical abilities.
• Communicate efficiently with colleagues, clients, and external partners.
• Act as a liaison between departments to minimize schedule impacts and delays.
• Adapt to workflow changes and quickly resolve issues.
• Crosstrain and fill in as needed.
• Manage and distribute daily reports related to installation activities.
• Complete various departmental processes as assigned.

Systems Involved: Armored providers’ incident and report web portal, Cardlink, CDS Webtools, Cisco Jabber, CORE, CT Reports, Device Manager, Funding partners’ cash ordering web portal, ICOM Opticash, Microsoft Office (Excel, Outlook), Microsoft Windows Operating System, Oracle, QuickBase/EPM, ServiceNow, Terminal Monitoring.

Language Skills:

• Proficiency in English, both written and oral.
• Bilingual (English/Spanish) is a plus.

Education and Experience:

• Bachelor’s degree in business or related field preferred.
• Proficiency in MS Office applications, especially Excel.
• Strong attention to detail and adherence to processes.
• High personal accountability for managing multiple issues simultaneously.
• Excellent organization and time-management skills.
• Ability to type a minimum of 50 words per minute.
• Ability to lift and carry 10 pounds.
• Clear and concise communication with internal and external contacts at all levels.
• Must pass all applicable background screening tests.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.