Cash Equities Middle Office - Client Service Analyst

Job Description
J.P. Morgan's Corporate & Investment Bank, a global leader in banking, markets, and investor services, manages nearly $20 trillion of assets and operates in over 100 countries. The APAC Cash Middle Office team provides business-aligned support for sales activities in Asia, managing market risk, supporting client operations, and maintaining stringent controls in daily sales activities across a range of products including Derivatives, Cash equity, and more.
Job Summary
As a Cash Equities Middle Office - Client Service Analyst within the APAC Cash Middle Office team, you will be part of a business-aligned support team for sales activities in Asia across Single Stocks, Program Trading, and Electronic Client Solutions. You will manage the market risk activity supporting Agency as well as GAT trading while also supporting client activity from an operational perspective and maintaining stringent controls in daily sales activities. Your role will involve a range of transactional support, client relationship management, and controls for products such as Derivatives, Cash equity, convertible bonds, stock borrow and loan, depositary receipts, among others..
Job Responsibilities:

• Operate as point of contact for clients on all operational issues including allocation, pre-match, settlement and post settlement events.
• Act as point of contact for Front office trading and Sales queries.
• Support Asia clients trading global markets.
• Perform reconciliations between front office, middle office and back office systems to ensure data capture accuracy and completeness.
• Ensure all transactions are correctly captured in booking systems, risk management and downstream systems and escalate issues for any urgent matters or assistance
• Action and perform root cause analyses on new issues or control gaps
• Work closely with client, Settlements and other third party institutions to settle client trades.
• Produce time sensitive reports with actionable data to Front Office, Middle Office or Back Office for break resolutions and detailed business control metrics to management on a daily basis
• Liaise with client onboarding and reference data team to setup accounts internally
• Liaise with support teams to identify and fix exceptions.
• Ensure the Sales and Trading are in compliance with rules and regulations in various local jurisdictions.

Required qualifications, capabilities, and skills:

• Bachelors' degree or equivalent in Banking or Finance
• Minimum 2 years of experience or knowledge of Equities, Bonds, and Equity Swap products and relevant process flows is necessary
• Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral etc.) and recognize the impact of MO actions on these areas
• Excellent communication skills; fluency in English required as the role requires daily and extensive communication directly with FO Sales & Marketing groups
• Attention to details and sense of ownership & problem solving skills
• Great team player able to work in a pressurized and changing environment
• Possess strong analytical and numerical skills
• Strategic thinking ability and passion for innovation & change management
• Ability to adapt to changing environments and possess the mindset to seek continuous improvement in processes, controls, etc.
• Strong technical skills, Microsoft Office products including Word, Excel, Access, Powerpoint and Outlook

Preferred qualifications, capabilities, and skills:

• Derivatives Regulatory knowledge is a plus, i.e. Dodd Frank, EMIR
• Good understanding of equity products and global markets, including rules and regulations familiarity is a plus
• Microsoft VBA experience is a plus

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.