Cash & Credit Specialist

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

The Cash and Credit Specialist is responsible for accounts receivable collections for the company. This role is responsible for notifying customers of delinquent accounts and the continuous follow-up of past due invoices. This role is also responsible for processing cash applications.

Other duties include receiving payments, confirming payments are posted to the proper account/invoice, keeping records of collection efforts, and updating account statuses. The role is also responsible for preparing statements of accounts, refunds, offsetting credit memos, and/or cash to invoices. This position also assists the Credit Department with a variety of duties.

Educational requirements:

• High school diploma or equivalent

Skills and experience:

• 1-3 years previous credit or collection experience

• Strong analytical skills

• Professional phone etiquette

• Proficiency with Microsoft Office, particularly Excel

• 1-3 years experience with JDE Enterprise One and SAP preferred

• Must be able to enter data and review data on multiple websites

• Good communication skills, verbal and written

• Strong interpersonal and organizational skills

Essential duties:

• Enter, apply, verify and research lockbox receipts, intercompany payments and credit card payments

• Process, reconcile and research refunds pending as needed

• Deliver daily bank report of payments received to assist with credit and collection processing

• Work with customers and corporate tax department to ensure sales tax exemptions are documented properly

• Contact cash in advance customers for payment, with continuous follow-up until paid

• Process payments for cash in advance customers

• Contact customers with open receivables for payment

• Continuous follow up on any past due invoice until paid

• Research unapplied cash and credit memos on accounts to determine if customer should be refunded or how funds should be applied

• Follow up with Administrative and Quality Claims for balances on the accounts receivable

• Maintain and reconcile customers' accounts

• Work very closely with the Credit Analysts

• Initiate vendor requests for refunds due to customers

• Process check requests

• Refund credit card over-payments to customers

• Send customer invoices and statements of account

• Pull Daily Payment Details from Bank

• Maintain Third Party Invoicing and Payment Portal

• Perform other duties as assigned

Work environment:

• General Office environment

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