*Night Shift only
The Payments Processing Operator undertakes the complete and accurate capturing of payment transaction, and all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines.
Process and Authorize payment transactions; ensure all payments are executed in a timely, efficient and accurate manner; Processing of GL, Suspense account reconciliation; Open item investigation and clearance; Knowledge and Experience in SWIFT. Candidate should be proficient in SWIFT messaging of processing MT103, MT202, MT199, MT101 etc. ; Achieving zero defect for Banking payments Operations i.e. Processing Payment and Clearing; Ensure that all payments are accurately processed in compliance with statutory regulatory and internal operational instructions; Processing deals as per the customer’s instructions and within the Timeliness and accuracy standards specified. Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time..
Authenticate client instructions by confirming validate authorized signatory.
Record validations actions on the online product processor.
Ensure compliance with all internal policies and procedures and Regulatory requirements. •
- To perform Payment & Investigation activities pertaining to Funds Transfer raised by customers/other banks/stakeholders in accordance with defined service standards
- Knowledge of investment operation & Account opening - KYC
- To provide levels of service that exceeds their expectations.
- To handle customers (internal / external) and queries of customers & Service team with care and as per the prescribed standards in place.
- To take decisions on exception handling to the extent of authorities delegated.
- To complete / resolve inquiries correctly the "first time" to avoid unnecessary repetitions.
- To create, verify, authorize payment messages.
Qualifications:
- 2-5 years of relevant experience
- Demonstrated basic experience in cash management processing and transaction services
- Proficiency with Microsoft Office tools and data entry skills
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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