The Role
Review and quality-check field investigation reports, provide guidance and feedback to investigators, track and prioritize pending cases, schedule additional leads, assist with customer complaints and QA interviews, prepare statistical reports, and support PMs and managers to ensure timely, accurate submissions.
Summary Generated by Built In
Job Summary & Responsibilities
POSITION SUMMARY
The Case Manager scrutinizes reports of investigations submitted by the Field Investigators to ensure accuracy, completeness, and timely submission to customer.
HOURLY RATE
Actual compensation will be determined based on factors including relevant experience, education, and contract requirements.
RESPONSIBILITIES
- Provide advice and guidance to investigators on investigative and formatting requirements.
- Review case work and provide feedback regarding quality and completeness
- Contact Field Investigators regarding cost and quality exceptions with their work.
- Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads. Prioritize cases where noteworthy or derogatory information is developed.
- Monitor pending cases, review and revise reports of investigation. Check for quality and take necessary actions to complete case. Annotate Investigator Quality Performance remarks.
- Schedule additional leads as discovered in investigation.
- Assist CQC Manager process Customer complaints, assign Investigator to determine validity of complaint and prepare response for customers and Project Managers
- Interview Sources as part of the QA process.
- Provide daily support and assistance to PMs, managers/Investigative Supervisors and Contract Investigators regarding quality issues.
- Prepare statistical reports for customer reporting/Project Managers.
- Other duties as assigned.
- Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended hours may be required.
QUALIFICATIONS
- Must be a U.S. Citizen and at least 18 years of age;
- Bachelor’s Degree from four-year college or university; minimum five (5) years experience in background investigations and knowledge of the background investigation process; or equivalent combination of education and experience.
- High reasoning skills, including ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form.
- Intermediate math skills, including ability to calculate figures and amounts.
- High language skills, including ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information in an effective manner to senior management.
- High computer skills and ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint), Internet and E-mail.
- Must be U.S. citizen and able to successfully undergo investigation to obtain U.S. Government security clearance.
- Active or ability to obtain and maintain a federal security clearance as required by the contract.
- May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Skills Required
- U.S. Citizen and at least 18 years of age
- Bachelor's degree from a four-year college or equivalent combination of education and experience
- Minimum five (5) years experience in background investigations and knowledge of the background investigation process (or equivalent)
- Ability to obtain and maintain U.S. Government federal security clearance
- High reasoning skills; ability to solve practical problems and interpret various instructions
- Intermediate math skills (ability to calculate figures and amounts)
- High language skills; read, analyze, interpret business/technical documents and write reports and correspondence
- High computer skills in MS Windows environment; proficiency with Microsoft Office (Word, Excel, PowerPoint), Internet and email
- Ability to interview sources as part of QA process and provide guidance to investigators
- May be required to lift/carry items up to 25 lbs and perform intermittent standing, walking, sitting, squatting, stretching and bending
Constellis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Constellis and has not been reviewed or approved by Constellis.
-
Leave & Time Off Breadth — Structured PTO starting around 15 days per year, increasing with tenure, plus 12 company holidays establishes a predictable time-off baseline. This design provides clear accrual growth with tenure.
-
Retirement Support — A 401(k) is available at hire for eligible employees with contributions adjustable at any time. This offers accessible retirement saving even as terms may differ under collective bargaining agreements.
-
Career-Linked Recognition & Rewards — Programs include short-term incentive pay, SPOT awards, and an annual Employee Excellence Award of $5,000. These mechanisms add cash recognition beyond base pay when available.
Constellis Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Constellis is the largest and most diverse non-financial risk management company in the United States, providing operational support and risk management services to safeguard people and infrastructure globally.
