Case Review Analyst

Job ID Number

R5612

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the Case Review Analyst, you will investigate and document constituent complaints, provide supporting documentation before administrative bodies and court officials, and review/certify 20 cases per day.

Job Description

We are looking for a Case Review Analyst to join our team. This position is a full time, long term opportunity that is onsite in Newark, DE.
What You'll Do

• Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social Services.

• Investigate and document constituent complaints

• Provide supporting documentation and testimony before administrative bodies or court officials

• Identify fraud or abuse in the public assistance programs, and know how to report it appropriately

• Review and certify 20 cases per day and provide detailed feedback and training opportunities to management

• Process 20 cases a month to retain extensive knowledge of public assistance program policies, procedures, and regulations

• Maintain confidentiality in all situations

• Communicate with clients regarding their case as necessary

• Provide answers to questions from Product Specialists regarding cases at hand

• Any further duties assigned by management

What You'll Need
Required:

• One year of experience processing programs of assistance for State government

• One year of experience determining compliance with State and Federal laws, rules, regulations, policies and procedures

• Microsoft Office Suite experience

• Data Entry experience

• Attention to Detail

• Outstanding organizational skills

• Good analytical skills

• Strong written and verbal communication skills

• Well organized with the ability to manage multiple priorities

• Solid interpersonal skills, ability to work on a team

• Ability to drive work to completion and escalate when necessary

• Team oriented individuals that want to make a difference in the community

• Transportation to/from office, dependable and on time

• Be available to work a minimum of one Saturday a month if necessary.

Preferred:

• Strong written and verbal bilingual communication skills

• OnBase experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

The pay range for this position is $20.00- $22.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.​ 

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.