About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.
Expression of Interest: Case Managers & Case Management Associates - Adelaide / Melbourne / Brisbane.
Are you passionate about making a meaningful impact on Defence personnel lives through effective case management? Do you thrive in dynamic environments where your skills in problem-solving and empathy are valued? Join our team of dedicated professionals in the Government and Defence sector as we work together to support the relocation of Defence personnel and their families across Australia.
Role Overview:
As a Case Manager or a Case Management Associate, you will play a pivotal role in assessing, planning, and coordinating relocation services for Defence personnel. You will work closely with individuals and their families, providing advocacy, support, and resources to ensure their needs are met effectively and efficiently.
Key Responsibilities:
-
Develop and maintain effective and professional customer relationships.
-
Liaising with relevant third parties to complete accommodation, travel and other relevant bookings associated with the relocation process
-
Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and Client Key Performance Indicators.
-
Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
-
Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
-
Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
-
Administration of relocation service activities: coordinating bookings via 3rd parties
About you:
-
Must be an Australian Citizen or permanent resident
-
Case Manager: Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)
-
Case Management Associate: Strong background in administrative setting
-
Strong experience working in customer service industry
-
The ability to interpret policy and legislation
-
Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
-
Strong attention to detail & time management skills
-
Proficiency in all Microsoft applications
Why join us:
-
Urban office space in the city
-
Competitive salary and benefits package.
-
Career development and advancement opportunities.
-
Collaborative and supportive team culture.
-
Make a meaningful impact and contribute to the success of the organisation.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
What We Do
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving is if we do, harnessing deep passion and
experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best.
That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.
