Case Manager

Provides direct services and resources to all students related to their basic needs. Responds to referral service, creates, and implements action plans, and interacts with students, families and community contacts. Collaborates with professionals and other community service bodies, provides on-call services, makes referrals, and prepares reports and summaries.

• Assesses needs of students/clients and provides or recommends interdisciplinary care

• Serves as primary resource and referral source for students/clients in dealing with a crisis and/or mental health issues

• Prepares reports based on documented data as needed

• Documents all cases and accurately maintains records of cases discussed

• Creates, implements, coordinates, and monitors treatment plans to assist students/clients in meeting wellness goals

Department: Student Affairs

Reports to: Assistant Dean of Students

Full-Time: 100%, Academic Staff, 12-month ongoing appointment, one vacancy

UW Standard Job Responsibilities:

• Serves as primary resource and comprehensive case manager with students (on campus and online) experiencing various levels of concern including, but not limited to academic, personal, mental/physical health, financial, and family challenges and/or crises.
• Assesses needs of students and provides or refers to other areas for interdisciplinary care.
• Creates, implements, coordinates, and monitors success plans to assist students in meeting their goals.
• Assist with student basic needs such as, but not limited to emergency funding, medical withdrawal, pantry, collaboration with free store and career closet.
• Follow up with students to check on their success plan progress and continued well-being to ensure persistence and retention at the university.
• Maintains accurate documentation of cases utilizing Maxient, Navigate, and other related software programs.
• Prepares reports based on documented data as needed.
• Contributes to the Dean of Students Office through support of its administrative, student support, and crisis management functions.
• Serves on the Dean’s Council (Behavioral Intervention Team)
• Collaborates with campus partners such as Student Health and Counseling Services, Academic Affairs, University Police, Residence Life, Educational Support Services, etc.

Additional duties specific to the position:

• Oversees the campus food pantry and campus free store, including supervising day‑to‑day operations, maintaining inventory systems, coordinating donation intake, and ensuring compliance with food safety and sustainability standards.
• Training and supporting student staff and volunteers; developing partnerships with campus and community organizations; managing budgets and reporting; and promoting equitable access to resources all in support of the campus food pantry and campus free store.

Other Duties:

• Complete required trainings and professional development as assigned.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Strong oral and written skills
• Ability to quickly build rapport with students and colleagues
• Ability to commit and/or desire to support vulnerable or at-risk populations
• Ability to utilize a developmental and educational approach to provide resources when a student identifies a need and/or crisis situation
• Ability to synthesize and document information regarding complex student issues
• Ability to support students’ academic and personal development through their enrollment at UW-Superior
• Strong organizational, administrative, and time management skills as well as the ability to manage multiple priorities.
• Knowledge of social work theory, student development theory, or case management practice
• Knowledge of social and economic resources that address basic needs

Required Qualifications:

• Bachelor’s Degree from an accredited institution
• A minimum of 1-year professional human services, social services, or student services work experience in case management
• Experience working with vulnerable or at-risk populations individuals of concern/behavioral intervention/at risk individuals

The University of Wisconsin-Superior does not offer H-1B or other work authorization immigration sponsorship for this position. Candidates must be independently, legally authorized to work in the United States at the time of hire and maintain their work authorization without the support or help of UW-Superior throughout employment. UW-Superior is not an E-Verify employer; therefore, it cannot employ individuals on the STEM OPT extension. If you have questions regarding this, please contact Human Resources.

Desirable Qualifications:

• Master’s Degree in Social Work, Student Affairs, Educational Administration or related fields from an accredited institution
• 1+ years’ work experience in college or university settings
• Experience with case management software systems such as, but not limited to Navigate, Maxient, etc.
• State licensure or certification if degree is in social work

Compensation & Benefits: Salary range for this position is: $44,000 - $47,000 annually. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

University of Wisconsin-Superior is a gold-level certified employer recognized by Family Friendly Workplaces.

Starting Date: As soon as possible.

Contact Information:

For additional information about UW-Superior, visit www.uwsuper.edu;

For additional information about this position, contact Kelsey Larson at [email protected].

Application Process:

Review of all complete applications will commence at 4:30pm on July 5, 2026, and will continue until the position is filled.

How to Apply:

Click the “Apply” button to begin the application process or visit: https://www.uwsuper.edu/about/employment/. You will be prompted to log in or create a Workday account to continue.

Important: The application includes only one attachment field. Please upload all required documents in that single field—either as one combined file or as multiple files attached in the same upload area.

Applications will not be considered complete unless all required materials are submitted.

1.) Cover Letter

2.) Resume

3.) Unofficial transcripts of all degrees earned

The University will not reveal the identities of applicants who request confidentiality in writing, except that the identities of ‘final candidates’ must be revealed upon request. According to the Attorney General, ‘final candidates’ under Wisconsin law means the five candidates who are considered most qualified for the position. See Wis. Stat. Sec. 19.36(7)(a).

Employment will require a criminal background check, and if you have prior work history within the last seven years with Universities of Wisconsin or State of Wisconsin agencies, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence and sexual harassment. The University reserves the right to check references with notice given to the candidates at the appropriate time in the process.

Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

For UW-Superior campus safety information and crime statistics, review the Annual Security Report or contact the University Police Department Safety at 715-394-8114 for a printed copy.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.