Position Purpose
At Mercy Care, we are committed to serving Atlanta’s most vulnerable populations with compassion and dignity. As a Case Manager, you will play a vital role in helping individuals and families navigate complex challenges by providing client-centered support and connecting them to essential services. This position is ideal for someone passionate about social justice, advocacy, and holistic care coordination.
What You Will Do
As a Case Manager, you will:
Conduct comprehensive assessments to identify client needs, strengths, and barriers.
Develop individualized service plans with achievable short- and long-term goals.
Connect clients to housing, healthcare, employment, behavioral health, and other community resources.
Monitor progress through regular follow-ups and adjust care plans as needed.
Maintain accurate documentation in compliance with HIPAA and organizational standards.
Collaborate with internal teams and external partners to ensure continuity of care.
Advocate for clients to access and retain benefits.
Facilitate crisis interventions, discharge planning, and case conferencing.
Participate in team meetings, supervision, and ongoing professional development.
Minimum Qualifications
Education:
Required: Bachelor’s degree in Social Work, Human Services, Psychology, Public Health, or related field.
Preferred: Master’s degree in a related field.
Certifications:
Required: CPR/First Aid
Preferred: Certified Case Manager (CCM) or equivalent.
Experience:
Required: At least 1 year in case management or social services.
Preferred: 2–3 years working with underserved populations such as the homeless, elderly, or those with chronic health conditions.
Position Highlights and Benefits:
Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
Opportunity to get paid daily – through DailyPay
Paid holidays and generous Paid Time Off (PTO)
Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
Fast response interview times and job offers.
Ministry/Facility Information:
Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
What We Do
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs.
