Case Manager

It's a great feeling to work for a company that does so much good for others around the world!

Education:    Required – High school diploma or equivalent. 
  Preferred – Bachelor’s degree in a related field 
        Bilingual proficiency

Experience:    Required – With a high school diploma or equivalent, 2 years of related experience and/or training in a related field. 

Summary:    The Case Manager is responsible for providing comprehensive case management services to clients, including but not limited to intake assessments, benefit assessments, goal setting, case plan development, home visits, progress monitoring via standardized testing tools, client advocacy, and referrals while maintaining compliance with established state and federal standards and requirements.

Essential Functions: 
1.    Conduct home visits to assess client's needs for case plan development, establishing rapport, and obtaining standardized assessments.
2.    Make appropriate referrals based on client case histories and needs.
3.    Assist clients in completing the Medicaid/CHIP application process and any other benefits for which they are eligible.
4.    Provide post-partum doula services to clients based on need.
5.    Assist in conducting outreach duties as assigned by the program director.
6.    Attend training as assigned by the program director.
7.    Comply with safety procedures in accordance with program requirements.
8.    Meet all deadlines by the program director and federal partners.
9.    Compile, prepare, submit, and maintain accurate records, files, forms, and additional information in accordance with agency policies, licensing, and/or contract requirements.
10.    Increase client’s knowledge and positive changes in attitude as measured by standardized tests.
11.    Participate in scheduled meetings and team decisions and operations.
12.    Participate in workshops, seminars, education programs, and activities promoting professional development.
13.    Obtain and enroll in continuing education/training required for recertification(s).
14.    Maintain BCFS HHS professional and ethical standards of conduct outlined in the BCFS employee handbook, including demonstrating respect for agency staff, children, and community members and complying with the required dress code at all times.  
15.    Performs other duties as assigned. 

Measurable Deliverables:
1.    Maintain a client caseload of 30-50.
2.    Maintain an updated client roster to be sent to program management weekly. 
3.    Document client visits, interactions, outcomes, and education provided to participants in Salesforce within two business days. 
4.    Conduct routine client contacts following risk assessment requirements.

5.    Conduct routine home visits following risk assessment requirements.

Requirements:

1.    Maintain current licenses, including any certificates required for the position including, but not limited to, Driver's License, First Aid CPR AED, Application Assistance Navigator, Community Health Worker, Mental Health First Aid, and Child Passenger Safety Technician, and Post-Partum Doula,
2.    Meet all federal and state regulatory guidelines and standards applicable to this position.
3.    Pass a pre-employment drug screen and random drug screens throughout employment.
4.    Provide proof of work eligibility status upon request.
5.    Pass pre-employment and biennial criminal background checks.
6.    Drive a vehicle and comply with safety procedures in accordance with program requirements.
7.    Demonstrate the ability to:
a.    Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
b.    Work in a fast-paced environment and maintain emotional control and professional composure at all times.
c.    Communicate effectively in writing and verbally in English (Spanish highly preferred)
d.    Organize and prioritize responsibilities and duties efficiently.
e.    Provide crisis intervention according to training provided by BCFS HHS when needed to maintain a safe environment.
f.    Maintain computer literacy required to meet the responsibilities of the position.
g.    Maintain confidentiality in all areas of the service population and program operations.

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII  of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.