Case Manager (Personal injury experience)

**Neostella is managing the recruitment process for this position in partnership with Provana. The selected candidate will be employed directly by Provana, not Neostella.**

We are seeking a detail-oriented and proactive Personal Injury Case Manager with at least 2 years of experience handling liability, property damage, and bodily injury claims. The ideal candidate has strong communication skills, the ability to manage multiple cases simultaneously, and a solid understanding of insurance processes in PI claims.

• Manage a full caseload of Personal Injury (PI) files from intake through resolution.
• Evaluate liability by obtaining facts of loss, gathering evidence, reviewing reports, and working with insurers to help secure liability acceptance.
• Assess insurance coverages, including identifying applicable policy limits and exclusions.
• Coordinate property damage claims, including arranging vehicle repairs, total loss handling, and identifying additional property impacts beyond the vehicle (e.g., personal items, structures, electronics).
• Oversee bodily injury management by scheduling and coordinating medical treatment, monitoring patient progress, and ensuring treatment aligns with policy limits and property damage outcomes.
• Communicate with providers, adjusters, attorneys, and clients to ensure cases progress efficiently.
• Maintain accurate documentation, updates, and follow-ups within case management systems.
• Assist in preparing case summaries, demand packages, and settlement documentation.

• 2+ years of experience in Personal Injury case management or insurance claims handling.

Strong knowledge of:

• Liability: obtaining liability acceptance, understanding coverages, and evaluating policy limits.
• Property Damage: coordinating repairs, handling total loss scenarios, and identifying non-vehicle property damages.
• Bodily Injury: managing treatment plans, approving/denying treatment based on policy limits, and coordinating care after reviewing final property damage costs.
• Strong interpersonal and negotiation skills.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Proficiency with case management software and documentation tools.

• Undefined Contract
• Pre-paid health insurance coverage with Sura for you and one additional member of your family.
• Flex PTO
• Yearly ophthalmological health bonus
• Growth opportunities, workplace benefits, and much more!

* All resumes and application answers must be in English