Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our claims team in Sydney in our Emergency Services portfolios. You will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.
This will be a permanent, full-time position based in the Sydney office, with flexibility to work from home once fully trained.
YOUR RESPONSIBILITIES

• Oversee a caseload of workers’ compensation claims, with a focus on both physical and psychological injuries
• Develop and maintain strong, collaborative relationships with key stakeholders including injured workers, employers, treating practitioners, and rehab providers to support successful return-to-work outcomes
• Drive timely and proactive strategies that promote recovery and facilitate sustainable return-to-work plans

ABOUT YOU

• Proven experience in delivering exceptional customer service, supported by strong and confident communication skills
• Experience in allied health, Workers Compensation or insurance is highly desirable for this role but not essential
• A genuine passion for supporting individuals in their return-to-work journey
• Demonstrated ability to work collaboratively within a team and adapt in a fast-paced, dynamic environment
• Proactive, self-motivated, and able to think creatively when engaging with a diverse range of stakeholders
• Able to show empathy and maintain resilience during complex or challenging conversations
• A strong track record of building rapport and fostering collaborative relationships with clients and customers

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.