Case Manager

Position Title

Case Manager

Department

Social Services

Site/Location

North Cove/ River Avenue

Job Classification

Full Time, Non-Exempt

Salary Range

$60,000

Reports To

Social Work Supervisor

MISSION STATEMENT

East Side House cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.

Job Description

Summary / Objective

East Side House (ESH) is a community resource serving the Bronx and Northern Manhattan. We believe education is the key that enables individuals to create economic and civic opportunities for themselves, their families, and their communities. ESH’s Social Services programs align with our mission by providing high-quality programs and services through community-based programs and school partnerships.

The Case Manager serves as a primary point of contact for individuals and families participating in the Housing Retention & Stabilization Services program. The Case Manager works collaboratively with participants to identify immediate and long-term needs, develop individualized service plans, and connect households to financial assistance, employment, education, public benefits, healthcare, and community-based resources.

Case Managers work closely with Lead Social Workers and Social Workers when participants present complex psychosocial, behavioral health, crisis, safety, or family needs requiring specialized or higher-level social work assessment and intervention.

Essential Functions and Responsibilities

Under the supervision of the Social Work Supervisor, the Case Manager will be responsible for, but not limited to, the following:

• Assist participants with neighborhood orientation and connections to community resources.
• Conduct intake and needs assessments with assigned participants.
• Develop individualized service plans based on participant strengths, needs, priorities, and goals.
• Maintain consistent participant contact and monitor progress toward service-plan goals.
• Coordinate referrals and connections to public benefits, financial counseling, food resources, healthcare, employment, education, legal assistance, and other community-based supports.
• Assist participants with applications, documentation, appointments, and follow-up activities needed to access services and resources.
• Help participants strengthen self-advocacy, problem-solving, financial stability, and independent living skills.
• Identify participants whose needs require Social Worker or Lead Social Worker assessment or intervention and make timely internal referrals in accordance with established escalation protocols.
• Participate in case conferences and multidisciplinary service-planning meetings.
• Coordinate with Peer Mentors and community partners to strengthen participant engagement and access to resources.
• Maintain communication with internal and external service providers to promote continuity of services and reduce unnecessary duplication.
• Build respectful, professional, and trusting relationships with participants while maintaining appropriate professional boundaries.
• Use motivational interviewing and strengths-based engagement strategies to encourage participation and progress toward identified goals.
• Advocate for participants while supporting increased independence, informed decision-making, and self-determination.
• Maintain timely, accurate, confidential, and professional case records.
• Document assessments, service plans, participant contacts, interventions, referrals, outcomes, and case progress in accordance with program and agency requirements.
• Participate in supervision, case conferences, staff meetings, training, and quality-improvement activities.
• Support program data collection and reporting requirements.
• Maintain compliance with organizational policies, confidentiality requirements, applicable contractual and funder requirements, and established professional standards.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Public Administration, or a related field preferred.
• Relevant case management or human services experience may be considered in combination with education and other applicable qualifications.
• Experience working with individuals or families experiencing homelessness, housing instability, economic hardship, or other barriers to stability preferred.
• Knowledge of housing stabilization, public benefits, community resources, and New York City social services systems preferred.
• Strong organizational, participant engagement, advocacy, problem-solving, communication, and documentation skills.
• Ability to manage multiple participant needs, priorities, and deadlines while maintaining timely and accurate records.
• Ability to work collaboratively with multidisciplinary teams, community partners, and service providers.

Competencies

• Case management
• Participant engagement
• Needs assessment
• Benefits navigation
• Advocacy
• Resource coordination
• Service planning
• Documentation
• Problem-solving
• Motivational interviewing
• Cultural responsiveness
• Strengths-based and person-centered practice
• Interdisciplinary collaboration

Clearance

Employment with East Side House is contingent upon successful completion of all required background checks, clearances, and/or screenings applicable to the position.

Supervisory Responsibility

N/A

Physical Demands

This role may involve occasional lifting or moving of items weighing up to 25 pounds and routine use of standard office equipment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Expected Work Schedule

The expected work schedule for this position is 9:00 a.m.–5:00 p.m., Monday through Friday, as aligned with program and service needs. The schedule may be adjusted based on ESH’s operational needs and funder requirements, with notice provided whenever possible.

EEO Statement

East Side House (ESH) is an Equal Opportunity Employer. ESH strongly encourages individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.