Case Manager

CHURCHES UNITED FOR THE HOMELESS

Case Manager Job Description 

Date Reviewed

8/28/25

JOB DESCRIPTION

Summary/Objective

Hours: Full time, Monday through Friday days with two evening shifts per week, flexible as needed with on-call rotation. 

Benefits: Health, Dental, Vision, Life Insurance, 401k, and Paid Time Off 

The Case Manager supports the mission of Churches United (to provide safe shelter, stable housing, nutritious food, and a path towards healing) by offering support to the agency function of Case Management.

Responsibilities: 

• Uphold vision and goals for an effective support services and case management (CM) program. 
• Provide case management and support services to shelter guests.
• Meet with each guest within 72 hours of their intake. 
• Maintain knowledge of community resources and attend trainings to achieve and sustain best practices. 
• Monitor daily logs and incident reports for men and women guests’ needs and issues. 
• Prioritize urgent needs without losing track of ongoing needs. 
• Identify mandated reporting issues and file appropriate reports. 
• Attend daily staff huddles or as needed.
• Attend scheduled Case Management meeting, and other external meetings as needed

1. Other duties

• Adhere to agency policies and work rules including confidentiality, child abuse reporting and code of ethics.  
• Maintain professional boundaries. 
• Other duties as assigned by Director of Support Services 
• Maintain a supply of forms from various agencies for housing related applications 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

Supervisory Responsibility 

 None. 

Work Environment 

This job operates in a professional office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

 Physical Demands 

This is largely a sedentary role.  Special events may require moving of tables and chairs, lifting and unpacking supplies, etc.  This requires the ability to lift 20 pounds and bend or stand as necessary.   

 Position Type/Expected Hours of Work 

This is a full-time position.  Days and hours of work are Monday through Friday during standard business hours with 8 evening shifts a month.  Weekend work may be required as job duties demand. Rotating on call schedule.

 Required Education and Experience 

• Bachelor of Social Work and LSW preferred. 
• Knowledge of and sensitivity to individual struggles with homelessness, poverty, substance abuse, mental illness, and criminal records. 
• A minimum of 2 years applicable experience preferably in social service setting with people in crisis.
• Ability to take initiative and to work both cooperatively with a team and independently.
• Excellent customer service, communication, organizational, and time-management skills.
• Work or life experience that demonstrates ability and willingness to work with Churches United’s philosophy and mission. 

EEO Statement 

 This is to affirm Churches United policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives and regulations of federal, state, and local governing bodies or agencies.

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. We will take affirmative steps to ensure that all of our company’s employment practices are free of discrimination. 

 Position Type/Expected Hours of Work 

This is a full-time position.  Days and hours of work are Monday through Friday during standard business hours with 8 evening shifts a month.  Weekend work may be required as job duties demand. Rotating on call schedule.

 Required Education and Experience 

• Bachelor of Social Work and LSW preferred. 
• Knowledge of and sensitivity to individual struggles with homelessness, poverty, substance abuse, mental illness, and criminal records. 
• A minimum of 2 years applicable experience preferably in social service setting with people in crisis.
• Ability to take initiative and to work both cooperatively with a team and independently.
• Excellent customer service, communication, organizational, and time-management skills.
• Work or life experience that demonstrates ability and willingness to work with Churches United’s philosophy and mission.