At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.
GENERAL SUMMARY:
The Case Manager is a member of the hospital or specialty-based patient-centered care team or treatment team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual's and family's health care needs. The goals of the case manager are to promote patient safety, quality of care and cost-effective outcomes. The case manager provides effective discharge planning services that support a safe transition to the next level of care and addresses the needs of patients who have experienced a critical event or diagnosis that requires management strategies to optimize health outcomes along the care continuum.
QualificationsEDUCATION/EXPERIENCE REQUIRED:
- Bachelor's degree in Nursing or Master's degree in Social Work
- Minimum three (3) years of clinical experience
- Excellent verbal communication and written documentation skills
- Excellent customer service and interpersonal skills with ability to interact with internal and external customers at all organizational levels
- Strong problem-solving, analytical, and decision-making skills
- Strong computer skills and technical knowledge
CERTIFICATIONS/LICENSURES REQUIRED:
- Registered Nurse (RN) or Licensed Social Worker (LMSW) with valid, unrestricted State of Michigan license
- Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management Association preferred
CORE COMPETENCIES & SKILLS:
- Strong organizational, planning, and implementation skills with ability to manage multiple complex patient needs simultaneously
- Strong sense of compassion with demonstrated ability to advocate for patients and families
- Excellent problem-solving and decision-making capabilities
- Proficiency in facilitating community resources to meet diverse population needs
PREFERRED EXPERIENCE:
- Experience in discharge planning, home health care, rehabilitative medicine, or managed care
- Knowledge of preventive service guidelines and clinical practice guidelines
- Understanding of behavior change theory and case management principles
- Knowledge of Medicare and Medicaid regulations
- Knowledge of medical ethics and legal implications related to case management
- Understanding of social determinants of health and their impact on patient wellbeing
Skills Required
- Bachelor’s degree in Nursing or Master’s degree in Social Work
- At least three years of clinical experience
- Registered Nurse or Licensed Social Worker with a valid, unrestricted Michigan license
- Excellent verbal communication and written documentation skills
- Excellent customer service and interpersonal skills
- Strong problem-solving, analytical, and decision-making skills
- Strong computer skills and technical knowledge
- Strong organizational, planning, and implementation skills
- Compassion and demonstrated ability to advocate for patients and families
- Proficiency facilitating community resources for diverse populations
- Certification in Case Management (CCM) or Accredited Case Manager (ACM) certification
- Experience in discharge planning, home health care, rehabilitative medicine, or managed care
- Knowledge of preventive service and clinical practice guidelines
- Understanding of behavior change theory and case management principles
- Knowledge of Medicare and Medicaid regulations
- Knowledge of medical ethics and legal implications related to case management
- Understanding of social determinants of health and their impact on patient wellbeing
What We Do
Henry Ford Health is a Detroit-headquartered academic healthcare system serving more than 2 million people across Michigan and beyond. Its integrated offerings include primary, preventive, urgent, specialty, home, and virtual care, health insurance, pharmacy, and eye care. The organization also advances clinical innovation, research, clinical trials, medical education, community health, health equity, and services for vulnerable communities throughout the region.
