Case Manager

Posted 12 Hours Ago
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North Highlands, CA, USA
In-Office
28-28 Hourly
Junior
Social Impact
The Role
Provides case management for individuals experiencing homelessness by conducting assessments, developing care plans, coordinating services and referrals, maintaining HMIS records, advocating with community partners, facilitating programs, and supporting guest safety and confidentiality. The role also involves crisis support, transportation coordination, appointment scheduling, behavioral de-escalation, and participation in training. Requires a relevant combination of education and experience, documentation skills, and successful completion of a Live Scan background check.
Summary Generated by Built In

Description

Who We Are

Since 2004, The Gathering Inn has compassionately reached out to individuals experiencing homelessness, aiming to welcome new beginnings and transform lives. Originally a winter-only shelter serving 40 individuals nightly, we have evolved into a multifaceted organization with multiple locations, serving nearly 500 individuals and families daily. Our mission is to meet people where they are, inspire hope, and walk alongside them on their journey to sustainable housing. Through our emergency shelter, permanent supportive housing, and medical respite care, we provide programs and support designed to empower guests toward self-sufficiency and long-term stability.

Why Join the Gathering Inn?

  • Serve alongside a mission-driven team dedicated to restoring dignity and hope for 400+ unhoused individuals each night
  • Be part of a community that values radical hospitality, compassion, and resilience
  • Gain meaningful, lasting impact through direct outreach and crisis support

What You’ll Do

As a Case Manager, you play a vital role in helping guests move toward stability and self-sufficiency. You will:

  • Conduct comprehensive assessments of guests’ needs, strengths, and goals through initial intake, and develop individualized care plans in collaboration with guests
  • Maintain accurate and up-to-date records of guest interactions, services provided, and outcomes, utilizing the Homeless Management Information System (HMIS)
  • Coordinate access to service providers and resources, ensuring eligibility, follow-through, and seamless delivery of support
  • Work collaboratively with community partners to advocate for guests, schedule appointments, arrange transportation, and make referrals
  • Facilitate and lead assigned classes or programs for guests
  • Uphold guest confidentiality and data privacy standards
  • Address behavioral concerns calmly and respectfully, maintaining safety and harmony
  • Participate in staff meetings, in-service training, and other professional development opportunities, including De-Escalation, Motivational Interviewing, CPR, and First Aid

What We’re Looking For

We are seeking someone with a big heart and steady presence:

  • Calm under pressure, empathetic, and able to uphold healthy boundaries
  • Reliable, independent, and capable of exercising sound judgment
  • Experience with homelessness, mental health, or substance use challenges is highly value

Schedule: Monday - Friday, 8:00 AM- 4:30 PM

Status: Full-Time, Non-Exempt

Compensation: $28/hour

Requirements

 Minimum Qualifications

  • A bachelor's degree with one year experience or an equivalent blend of educational qualifications and practical experience is necessary. This could include a high school diploma and a minimum of five years of relevant experience. Alternatively, candidates with an associate's degree and three years of experience will also be considered.
  • Computer skills for documentation and record-keeping.
  • Ability to pass a Live Scan background check

Skills Required

  • Bachelor's degree with one year of relevant experience, or equivalent education and practical experience
  • High school diploma with at least five years of relevant experience as an alternative qualification
  • Associate's degree with at least three years of relevant experience as an alternative qualification
  • Computer skills for documentation and record-keeping
  • Ability to pass a Live Scan background check
  • Experience with homelessness, mental health, or substance use challenges
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The Company
125 Employees
Year Founded: 2004

What We Do

The Gathering Inn is a California nonprofit serving people experiencing homelessness across Placer County and the Sacramento region. Founded in 2004, it provides emergency shelter, permanent supportive housing, medical respite care, and supportive services such as case management, resource navigation, education, training, and mental-health assistance, with a mission to inspire hope and help guests transition to sustainable housing with dignity and self-sufficiency.

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