Case Manager

• Two Full-Time roles available
• 1x Permanent and 1x Max Term 6 months
• Location: Camperdown NSW 2050
• Salary: $94,472 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

At Mission Australia, the Camperdown Support Services (CSS) team delivers a holistic, person centred support model for residents of Common Ground Sydney, including individuals with lived experience of homelessness who have successfully transitioned into permanent housing. Working within a unique integrated housing community, you will play a vital role in empowering residents to thrive. In this rewarding on-site position, you will provide strengths-based case management, helping residents build the skills and confidence needed to sustain their tenancies, enhance their daily living capabilities, and achieve greater independence, stability, and long-term wellbeing.

Working Mission Australia Housing and a broad network of health, community, and welfare providers, you will develop tailored support plans, advocate for residents, coordinate services, and help individuals navigate complex challenges including homelessness, mental health concerns, substance use, and social isolation. Using a strength based and trauma informed approach, you will build trusted relationships that empower residents to achieve sustainable outcomes and thrive within their community.

Your Key Responsibilities:

• Deliver comprehensive case management services to residents, developing, implementing, and reviewing individual support plans aligned to their goals and needs.
• Conduct intake assessments, risk assessments, support reviews, and ongoing case evaluations to ensure appropriate interventions and positive outcomes.
• Support residents to successfully sustain their tenancy by building independent living skills, enhancing wellbeing, and strengthening community connections.
• Advocate for residents and assist them to access appropriate housing, health, mental health, community, financial, and welfare services.
• Coordinate internal and external service providers to ensure residents receive holistic, integrated, and consistent support.
• Provide practical assistance and crisis support, including facilitating access to resources, emergency relief, vouchers, and other relevant supports.
• Maintain accurate case notes, client records, reports, and administrative documentation in accordance with organisational and legislative requirements.

Requirements for Success

• Relevant degree with at least one year's experience, an Associate Diploma with relevant experience, or a lesser qualification supported by substantial relevant experience in community services or a related field.
• Demonstrated case management experience supporting people experiencing homelessness, mental health challenges, alcohol and other drug issues, family and domestic violence, or other complex support needs.
• Strong understanding of trauma informed, strengths based, and person centred practice, with the ability to support clients through complex life circumstances.
• Excellent relationship building and client engagement skills, with the ability to establish trust while maintaining appropriate professional boundaries.
• Proven ability to remain calm, resilient, and professional when responding to challenging behaviours, crisis situations, conflict, and de-escalation requirements.
• Strong advocacy, communication, and stakeholder engagement skills, with the ability to work collaboratively across multidisciplinary teams and external service providers.
• Sound organisational and administrative skills, including experience maintaining accurate documentation, managing competing priorities, and using client management systems effectively
• First Aid certificate is desired but not mandatory.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you