Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.
Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.
Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.
POSITON TITLE: Mental Health Case Manager
Non-Exempt Position
RESPONSIBLE TO: Program Director
MAJOR DUTIES AND CORE COMPETENCIES
Under the supervision of the Program Director and Program Supervisor, the Mental Health Case Manager provides community-based behavioral health, care coordination, and re-entry support services to participants. The position requires independent judgment, effective collaboration, regulatory compliance, and a commitment to recovery-oriented, trauma-informed, and person-centered care.
Clinical Assessment and Care Planning
- Conduct comprehensive assessments, including whole-person and Health-Related Social Needs (HRSN) assessments, to identify participant strengths, barriers, risks, and service needs.
- Develop, implement, and monitor individualized Re-Entry Care Plans that are strength-based, participant-centered, culturally responsive, and aligned with identified goals and service needs.
- Regularly evaluate participant progress and adjust interventions and service plans to support successful community integration and recovery outcomes.
Care Coordination and Service Delivery
- Provide targeted re-entry case management services in accordance with Washington State's Medicaid Re-Entry Demonstration Initiative (1115 Waiver), agency standards, and clinical recommendations.
- Coordinate access to behavioral health treatment, substance use disorder services, medical care, housing resources, transportation, employment supports, benefits, and other community services.
- Facilitate incoming and outgoing referrals and ensure continuity of care across providers, agencies, and systems.
- Utilize sound judgment and problem-solving skills to address participant needs, barriers to care, and service engagement challenges.
Interdisciplinary Collaboration
- Serve as an active member of the multidisciplinary treatment team by contributing clinical observations, recommendations, and participant progress updates.
- Collaborate effectively with correctional facilities, healthcare providers, community agencies, managed care organizations, probation officers, courts, and other stakeholders to support participant outcomes.
Documentation and Regulatory Compliance
- Maintain timely, accurate, and complete documentation of all services, contacts, assessments, and care coordination activities in accordance with:
• WAC 246-341
• RCW 71.05
• Medicaid Re-Entry Demonstration requirements
• HIPAA and 42 CFR Part 2 confidentiality requirements
• Agency policies and procedures - Demonstrate accountability for compliance with federal, state, and agency regulations governing behavioral health service delivery.
- Support agency quality improvement activities, accreditation standards, and performance outcomes through accurate documentation and adherence to best practices.
Community Engagement and Resource Development
- Develop and maintain collaborative relationships with community agencies, service providers, and referral partners to improve participant access to resources and support services.
- Identify community resources and advocate for participants to obtain services necessary to support recovery, stability, and successful re-entry.
- Represent the agency professionally in community meetings, care coordination activities, case staffing, and other approved forums.
Professional Accountability
- Demonstrate professionalism, ethical decision-making, cultural humility, and adherence to agency values and professional standards.
- Participate in supervision, training, staff development, and continuous quality improvement activities.
- Support and implement agency policies, procedures, and organizational initiatives.
KNOWLEDGE, SKILLS, AND QUALIFICATIONS
Required Qualifications
- Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, Counseling, or a closely related field preferred.
- Washington State Department of Health credential required or ability to obtain and maintain required credentialing.
- Minimum of one year of paid or volunteer experience working with individuals experiencing mental health, substance use, co-occurring disorders, or related behavioral health conditions.
- Working knowledge of behavioral health recovery principles, trauma-informed care, and participant-centered service delivery.
- Familiarity with applicable Washington State behavioral health regulations, including RCW 71.05 and WAC 246-341.
- Preferred Qualifications
- Substance Use Disorder Professional Trainee (SUDPT) credential.
- Experience providing re-entry, care coordination, case management, or community behavioral health services.
Core Competencies
- Clinical Assessment and Care Planning
- Care Coordination and Systems Navigation
- Trauma-Informed and Recovery-Oriented Practice
- Relationship Building and Community Collaboration
- Crisis Identification and Appropriate Intervention
- Documentation and Regulatory Compliance
- Cultural Responsiveness and Inclusion
- Professional Ethics and Accountability
- Effective Verbal and Written Communication
- Problem Solving and Critical Thinking
- Time Management and Organization
- Technology and Electronic Health Record Proficiency
POSITION COMPLEXITY
This position serves participants with diverse backgrounds and complex behavioral health, substance use, medical, housing, legal, and social service needs. Success in this role requires strong interpersonal skills, sound judgment, adaptability, independent decision-making, and the ability to coordinate services across multiple systems while maintaining participant engagement and regulatory compliance.
IMMEDIATE SUPERVISOR: Program Director
Salary: $22.62 - 24.87/hr DOE
Application Process:
To apply electronically for this position, please click "Apply Now" or visit our ADP career center. For more information on this and other positions, please visit our website at www.lifelineconnections.org
The Benefits:
Lifeline Connections strives to be an employer of choice by offering regular and full-time employees a robust and highly competitive benefits package designed to support both personal and family well-being. Our comprehensive benefits include multiple options for medical, dental, and vision coverage for employees and their eligible dependents.
In addition, Lifeline Connections provides employer-paid Short Term Disability, Long Term Disability, and Life Insurance, along with access to supplemental coverage options. Full-time employees and eligible part-time employees may also enroll in our 401(k) retirement plan, helping support long-term financial wellness.
Beyond benefits coverage, Lifeline Connections is proud to offer generous paid time off. Both full-time and part-time employees earn PTO at competitive accrual rates that increase with years of service, allowing for meaningful time away from work. Employees also receive paid holidays and personal holidays, reinforcing our commitment to work-life balance and employee well-being.
Send us your resume and let's talk about you joining our team!
Skills Required
- Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, Counseling, or a closely related field
- Washington State Department of Health credential, or ability to obtain and maintain required credentialing
- At least one year of paid or volunteer experience working with individuals experiencing mental health, substance use, co-occurring disorders, or related behavioral health conditions
- Working knowledge of behavioral health recovery principles, trauma-informed care, and participant-centered service delivery
- Familiarity with Washington State behavioral health regulations, including RCW 71.05 and WAC 246-341
- Substance Use Disorder Professional Trainee (SUDPT) credential
- Experience providing re-entry, care coordination, case management, or community behavioral health services
- Clinical assessment and care planning skills
- Care coordination and systems navigation skills
- Trauma-informed and recovery-oriented practice
- Crisis identification and appropriate intervention skills
- Documentation and regulatory compliance skills
- Cultural responsiveness and inclusion
- Professional ethics and accountability
- Effective verbal and written communication
- Problem-solving and critical-thinking skills
- Time management and organization
- Technology and electronic health record proficiency
What We Do
Lifeline Connections is a private, not for profit 501(c)(3) corporation that has served the community since 1962. Lifeline Connections provides the full spectrum of treatment services for adults. Our professional staff includes: Board certified psychiatrist and addictionologist Psychiatric nurse practitioners State certified and licensed mental health professionals, social workers, and chemical dependency professionals Registered and licensed practical nurses Counselors who are bilingual in Spanish and fluent with American Sign Language. Lifeline Connections is certified and licensed by the Washington State Department of Social and Health Services (DSHS), Washington State Department of Health and accredited by CARF International. Our programs of care are well respected throughout the region and our service rates are competitive. More than 5,000 people each year have discovered they can get the help they need at Lifeline Connections.
