CASE MANAGER

Case Manager

Classification: Exempt
Reports to: Lead Clinician
Date: March 2023

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

­­­­­­­­­­­­­­­­­­JOB DESCRIPTION

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Summary/Objective

The Case Manager will provide support to assigned clients and facilitate/link clients to appropriate community service resources. Assist and support clinical services as needed in cooperation with the treatment team.

Essential Functions

• Receives referrals for Case Management services/treatment from therapists; provides an initial and ongoing assessment of client needs for case management, treatment, support, and/or skills training.
• Is familiar with community resources and makes appropriate referrals and/ or

       links clients to those resources.

• Provides case management monitoring of the Client's condition(s) and progress or lack of progress and communicates this to the primary therapist.
• Advocates on behalf of the Client to ensure his/her access to needed resources and ensure their rights are respected.
• Provides case management emergency services during work hours and after

       hours as assigned.

• Provides psychiatric rehabilitation services to all clients in need, including readiness assessment, skills training on an individual and group basis, assisting Clinicians who facilitate group activities, and case management to improve the Client's functioning and assist the Client in being successful in his/her treatment goals.
• Carries out all psychiatric rehabilitation services by Client's treatment plan and goals and identifies possible service needs to the primary Clinician in support of comprehensive treatment planning.
• Provides liaison services to state and local hospitals as needed.
• Provides liaison services to community partners, such as attending meetings, facilitating communication, and answering questions about services within the agency.
• Provides program and case consultation and education services as needed.
• Responsible for tracking supported employment activities and assists with the development and implementation of supported employment programming as directed by the supervisor and Clinic Director according to the Policies and Procedures for Volunteers of America Northern Rockies.

• Provides documentation reflecting the course of treatment on time.
• Actively participates in supervision meetings, clinic meetings, case discussions, planning for treatment provision, and agency development required training activities.
• Maintains a suitable professional demeanor that includes contributing to a positive work environment within VOANR through dependability, flexibility, cooperation, supportiveness and respect for others, communication, creativity, ethical behavior, and appropriate appearance.
• Maintains therapeutic responsibility for the collection of fees.
• Accurately completes all necessary intake elements, admission process and meets all appropriate releases.
• Provides transportation to clients using VOA fleet vehicles to facilitate case management and rehabilitative services. Follows all defensive driving, safety, and vehicle management policies.
• Maintains clear driving record in accordance with company insurance policies.
• Other duties as assigned.

Competencies

• Proficiency with computers
• Proficiency with Microsoft Office software: Outlook, Word, Excel
• Ability to learn new computer software quickly
• Proficiency with modern standard office equipment
• Excellent attention to detail and organizational skills
• Successfully interact with clients and team members in a professional manner
• Ability to prioritize and manage multiple tasks concurrently
• Demonstration of behaviors aligned with a posture of servant leadership and our culture values.

Work Environment

This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

Travel

Little travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

•    Bachelor's Degree in Psychology, Social Work, or related field

Preferred Education and Experience

• Two or more years of Case Management experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.