Case Manager

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary:

The Case Manager is a Behavioral Health Technician (BHT), under the direct supervision of a licensed behavioral health professional (BHP), is to provide clinical services that target treatment outcomes and promote the biopsychosocial health and wellness of the client. The Case Manager is a supportive role that provides services to improve treatment outcomes and meet patient’s treatment plan goals.

Duties/Responsibilities:

• Assistance in identifying, implementing, maintaining, monitoring, and/or modifying behavioral health services on a routine basis

• Assistance in identifying, finding, and starting/implementing necessary resources that support activities of daily living and/or respond to the needs of other Social Determinants of Health (SDOH) other than behavioral health services

• Coordination of care with the patient, their Health Care Decision Maker (HCDM), healthcare providers, family of origin and/or choice, community resources, and other natural support systems and/or people including educational, social, judicial, community, and other State agencies

• Coordination of care activities related to ensuring continuity of care between levels of care (e.g., inpatient to outpatient care) and across multiple services (e.g., personal care services, housing services, nursing services, and family counseling) and providers

• Assisting patients in applying for social security benefits

• Outreach and follow-up to patients after report of a crisis event

• Participation and engagement in formal and informal case staffing, case conferences, and other meetings with or without the patient/HCDM, DR, or their family participating

• Supports, collaborates, and manages with assigned clinicians/providers on caseloads and identified needs.

• Assistance in maintaining, monitoring and modifying covered services as outlined in the patient’s service plan to address an identified clinical need.

• Other activities, as needed, that address and or support the patient with identified treatment needs.

• Supports rescheduling, outreach, and reengagement efforts as needed.

• Adheres to all rules and regulations regarding patient confidentiality and patient rights as outlined in contracts, NOAH policy, and State and Federal regulations.

• Maintains position productivity expectations. 

• Performs other related duties as assigned.

Required Skills/Knowledge/Abilities: 

• Knowledge of case management principles and practices.

• Ability to establish and maintain effective working relationships.

• Excellent verbal and written communication skills and ability to interact with individuals of various social, cultural, and educational backgrounds. 

• Ability to understand and follow written and verbal instructions.

• Excellent organizational skills and attention to detail.

• Ability to exercise confidentiality, discretion, and good judgment. 

• Proficient with Microsoft Office Suite or related software.

• Ability to read, write and speak English; Spanish in addition preferred.

Education and Experience:

• High school diploma or high school equivalency diploma and a combination of education in a field related to behavioral health and full-time behavioral health work experience totaling at least two years

• Associate's degree and at least two years of full-time behavioral health work experience

• Bachelor’s or master’s degree plus one years behavioral health experience OR

• Bachelor’s or master’s degree with a behavioral health focus

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.

• Basic Life Support (BLS) certification.