Case Manager

• Permanent Full Time and Part Time
• Salary: $47.08/hr + Super + Salary Packaging
• Location: Brookvale, NSW
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Empower people to overcome challenges and build brighter futures.

At Mission Australia, we believe everyone deserves the opportunity to thrive. As a Case Manager, you'll work alongside people experiencing complex challenges, providing person-centred support that empowers them to achieve their goals, build independence and create lasting positive change.

Using a strengths-based and trauma-informed approach, you'll develop meaningful relationships with clients, coordinate tailored support plans and collaborate with community partners to deliver high-quality outcomes.

We are currently recruiting 3 full time role and one part time permanent roles.

Your key responsibilities will be to:

• Deliver comprehensive, person-centred case management for individuals experiencing homelessness or at a risk of homelessness with complex needs
• Undertake client assessments, develop holistic case plans and review progress towards agreed goals
• Coordinate referrals and connect clients with appropriate internal and external support services
• Provide evidence-based interventions that promote independence, wellbeing and positive outcomes
• Support clients through transitions, helping them develop the skills and confidence to self-manage and access ongoing supports
• Build strong partnerships with community organisations, government agencies and service providers to enhance client outcomes
• Facilitate group programs, education sessions or outreach activities where required
• Maintain accurate case notes, client records and reporting in line with organisational and funding requirements
• Contribute to continuous improvement initiatives while supporting a collaborative and inclusive team environment
• Provide mentoring and guidance to colleagues where appropriate

Requirements for Success

• Relevant tertiary qualifications in Social Work, Community Services, Human Services or a related discipline or equivalent experience
• Experience providing case management to people with complex needs within the community services, housing, homelessness, mental health or related sectors
• Strong assessment, planning and case coordination skills
• A sound understanding of strengths-based, trauma-informed and person-centred practice
• Excellent communication, relationship-building and stakeholder engagement skills
• The ability to manage competing priorities while maintaining high-quality documentation and reporting
• A commitment to empowering people to achieve sustainable outcomes

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits  

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay) 
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How to apply   

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you