Case Manager

• Permanent Full time|38 Hours per week
• Salary: $81,903 to $86,066+ Super + Not for Profit salary packaging
• Salary dependent on skills and experience
• Location: Bega Valley, NSW 2550
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Mission Australia’s Homelessness & Housing Support Service in Bega Valley provides vital assistance to adults and families experiencing or at risk of homelessness. The service includes a dedicated 4‑bedroom crisis accommodation facility for women, with or without children, impacted by family and domestic violence, alongside tailored outreach, advocacy, and case management support.

We are seeking a compassionate and experienced Case Manager to join our team and support individuals and families to achieve safety, stability, and long‑term housing outcomes. This is an opportunity to build meaningful relationships, work in a values‑driven environment, and contribute to positive change in the community.

As a Case Manager, you will deliver intensive, strengths‑based case management to clients with complex needs. You will work collaboratively with clients, colleagues, and external services to support recovery, independence, and sustainable housing pathways.

Your key responsibilities will be to:

• Respond to referrals and conduct assessments as required.
• Provide intensive strength-based case management.
• Work with families, women, and men in crisis situations
• Manage complex caseloads and refer families to services in the local area.
• Build strong relationships with your clients to ensure they have all the support to achieve their goals.
• Build and managing relationships with key stakeholders of the business and programs.
• Empower and support your clients to become independent.

Requirements for Success:

• Diploma in Community Services with relevant experience, or other appropriate qualifications/experience.
• Demonstrated relevant work experience in the homelessness sector
• Proven ability to build and maintain sustainable relationships with internal and external partners.
• Understanding of the challenges faced by individuals at risk of homelessness.
• Previous experience supporting people from a variety of different backgrounds and levels of disadvantage
• Understanding of recovery factors from lived experience and professional development, with the ability to support others on their recovery journey.
• Current First Aid and CPR Certificate
• Current NSW driver’s license.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you