Case Manager - Supportive Services Specialist

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Location: Charlotte, NC
Department: Business Development
Reports To: Program Director
FLSA Status: Exempt

The National Center on Institutions and Alternatives (NCIA), through its Herbert J. Hoelter Vocational Training Center (HJH/VTC), is seeking a compassionate and motivated Case Manager | Supportive Services Specialist to support individuals as they pursue vocational training and long-term employment opportunities.

This is an excellent opportunity for recent graduates and early-career professionals who are passionate about social services, workforce development, community engagement, or helping individuals overcome barriers to success. If you enjoy building relationships, solving problems, and making a positive impact in your community, we encourage you to apply.

As a Case Manager, you'll work directly with participants to help them navigate challenges, connect with resources, and reach their employment goals.

Key responsibilities include:

• Provide supportive, client-centered case management services.
• Assist participants in identifying and overcoming barriers to training and employment.
• Connect individuals with community resources and supportive services such as transportation, housing, healthcare, childcare, and other needs.
• Develop and maintain Individual Employment Development Plans (IEDPs).
• Monitor participant progress and provide ongoing encouragement and support.
• Collaborate with staff, employers, training providers, and community partners.
• Document services, case notes, and participant outcomes using electronic systems.
• Support compliance with program requirements, grant guidelines, and organizational policies.
• Participate in team meetings, training opportunities, and professional development activities.

• High School Diploma required.  Bachelor’s degree in Social Work, Human Services, or related field (or equivalent experience) preferred.
• Experience in case management, workforce development, or supportive services.
• Strong communication and organizational skills.
• Ability to work collaboratively and maintain accurate documentation.

NCIA offers a strong and competitive benefits package, including:
•    Health, dental & vision insurance 
•    Health Savings Account with employer contributions
•    403(b) retirement plan with employer match
•    Generous time off, paid holidays, and winter break
•    Tuition assistance & professional development support
 

Why NCIA?

NCIA is a nonprofit that empowers people through unconditional support, equity, and compassion. We believe in building stronger communities by helping individuals thrive.

NCIA is proud to be an equal opportunity employer and makes employment decisions based on merit. NCIA celebrates people from all walks of life and prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. All employment is decided based on qualifications, merit, and business needs.