📍 Baltimore, Maryland
💰 $20.00 – $24.00 per hour
🕒 Full-Time | Monday–Friday | Eight-hour shifts between 8:00 AM – 8:00 PM
🚗 Travel: Up to 25%
Reports To: Program Director
Supporting Stability. Connecting Resources. Empowering Recovery.
About CarePoint Response, Inc. (CPR)CarePoint Response, Inc. (CPR) is a private, nonprofit organization with a proven track record of providing behavioral health crisis services to individuals experiencing mental health and substance use disorders. Since 1992, CPR has delivered timely, person-centered crisis response and treatment services in the least restrictive environment.
CPR serves Baltimore as the city’s first and only comprehensive crisis response system of care, providing mobile crisis services, detoxification, case management, crisis residential services, and community-based supports.
Program OverviewCPR is committed to providing compassionate, comprehensive, and accessible 24/7 services for individuals experiencing substance use disorder (SUD) in Baltimore City. Through resource navigation, case management, and integrated support services, we help individuals move from crisis toward stability and recovery.
We are seeking mission-driven, professional, and solutions-focused individuals who are passionate about reducing barriers to care and supporting vulnerable populations through trauma-informed and person-centered services.
The OpportunityCPR is seeking a dedicated and compassionate Case Manager to support individuals experiencing substance use and behavioral health challenges through intensive case management and community-based support services.
In this role, you will work directly with participants to develop individualized Person-Centered Service Plans (PCSPs), connect individuals to housing, healthcare, behavioral health treatment, and recovery resources, and provide ongoing support to help individuals transition from crisis to stability.
This position operates within a multidisciplinary team that includes Peer Recovery Specialists, Clinicians, and community providers, and plays a vital role in improving outcomes for individuals across Baltimore City.
What You’ll DoCase Management & Client Support- Conduct individualized needs assessments and develop Person-Centered Service Plans (PCSPs) with participants
- Maintain a caseload and provide trauma-informed, recovery-oriented case management services
- Assist individuals in accessing housing, healthcare, substance use treatment, employment resources, and community supports
- Support participants in navigating complex systems including social services, healthcare, legal systems, and housing programs
- Provide services in community-based settings including shelters, outreach locations, and other non-traditional environments
- Participate in outreach shifts, including occasional evenings/weekends, as part of 24/7 program coverage rotation
- Provide transportation support using company vehicles when necessary to ensure access to appointments and resources
- Collaborate with Peer Recovery Specialists, clinicians, and external providers to ensure coordinated care and continuity of services
- Participate in case conferences, operational meetings, and multidisciplinary team discussions
- Maintain accurate, timely documentation and data entry in accordance with program standards and funder requirements
- Track participant progress and update service plans as needs evolve
- Support program data collection and outcome tracking initiatives
- Bachelor’s degree in Social Work, Psychology, or a related human services field required
- Minimum of 2–3 years of experience working with individuals experiencing mental illness, addiction, and/or co-occurring disorders required
- Valid driver’s license required
- Must be willing to transport clients using company vehicles when necessary
- Strong interpersonal and communication skills
- Ability to provide trauma-informed and person-centered support
- Experience with case management systems and electronic documentation
- Strong organizational skills and ability to manage multiple priorities in fast-paced environments
- Commitment to ethical, recovery-oriented, and culturally responsive care
🏥 Medical, Dental, Vision Insurance- Our benefits package includes 100% employer-paid healthcare premiums for most available medical plans, providing substantial savings and comprehensive coverage for employees.
🛡 Life Insurance & LTD
💼 403(b) Retirement Plan
🌴 Vacation, Sick, Personal & Holiday Leave
💙 Opportunity to make a direct impact on individuals experiencing crisis and substance use challenges
This role is more than case management—it’s helping individuals build stability, access care, and move toward recovery.
👉 Apply today to join the CPR team.
Skills Required
- Bachelor's degree in Social Work, Psychology, or related human services field
- Minimum 2-3 years working with individuals with mental illness, addiction, or co-occurring disorders
- Valid driver's license
- Willingness to transport clients using company vehicles
- Experience with case management systems and electronic documentation
- Ability to provide trauma-informed and person-centered support
- Strong interpersonal, communication, and organizational skills
What We Do
CarePoint Response, Inc. (formerly Baltimore Crisis Response, Inc.) is a 501(c)3 non-profit organization providing comprehensive behavioral health and crisis services in Baltimore and across Maryland. Their mission is to deliver high-quality behavioral health services and emotional support to individuals and communities navigating mental health and substance use challenges, utilizing resources like the 988 call center, mobile response teams, and residential treatment.
