Title: Case Manager
Department: Veterans Housing Solutions
Reports to: SSVF Case Manager Supervisor
FLSA Status: Full-time, Non-Exempt
Job Summary:
The Case Manager meets with assigned clients regularly to do full assessment of client’s physical, mental and social needs, life skills, competency, employability, educational needs and other necessary areas. Referrals are made according to the needs of the client. The Case Manager assures each client utilizes program components that are consistent with the client’s service plan.
Essential Duties and Responsibilities:
- Conducts initial and ongoing assessment of client needs and progress
- Maintains complete client records in accordance with agency and best practice standards
- Conducts regular case management meetings
- Performs crisis intervention
- Reviews, weekly, assigned case files
- Refers clients, as appropriate to their individual needs, to outside resources (e.g. medical, dental, mental health, legal, social services, veterans’ benefits, etc.)
- Interfaces with other staff as appropriate regarding client needs and progress
- Maintains all required documentation in HMIS
- Attends weekly SSVF Staff Meeting and exchanges information with other staff regarding client needs
- Attends all VVSD Staff trainings and meetings as required
- Performs other duties as assigned by supervisor
Qualifications:
- Basic understanding of the military and the Veterans Administration
- Minimum of a bachelor’s in human services, Social Work or related field preferred
- Prefer prior experience working with homeless population.
- Knowledge of HMIS database a plus!
- Knowledge of Housing First approach a plus!
- Ability to prioritize competing responsibilities and thrive in a challenging situations
- Able to change priorities at a moment’s notice
- Must be able to fluently read, write and communicate in English
- Must be able to comfortably, both mentally and physically, perform all aspects of job description and other duties as assigned by supervisor
- Must be able to sit comfortably for long periods of time
- Valid California drivers license and up to date vehicle insurance
- Veteran Status a Plus!
- Must be able to pass background check and drug screen
Physical Requirements:
- Ability to bend and lift light objects
- Ability to sit for extended periods of time while viewing a computer monitor
- Dexterity of hands and fingers to operate a computer keyboard
- Capable of hearing and speaking to exchange information
- Seeing to read reports and data
- Ability to speak English
- Must be able to work in a noisy, busy environment.
Skills Required
- Basic understanding of the military and the Veterans Administration
- Bachelor's in Human Services, Social Work, or related field
- Prior experience working with homeless population
- Knowledge of HMIS database
- Knowledge of Housing First approach
- Ability to prioritize competing responsibilities and adapt quickly
- Fluent reading, writing, and verbal communication in English
- Ability to perform physical and mental aspects of the job, including sitting for extended periods
- Valid California driver’s license and current vehicle insurance
- Able to pass background check and drug screen
- Veteran status
What We Do
Veterans Village of San Diego (VVSD) is a nonprofit organization dedicated to serving America's veterans and their families in overcoming homelessness, unemployment, and barriers to health and mental health care.
