Description
The Case Manager provides a variety of in-home services and referrals to homeless families residing in our transitional/permanent shelter programs. The Case Manager helps strengthen the family unit to prepare them for independent living. This individual must maintain privacy and confidentiality of guests and clients.
Responsibilities (including but not limited to):
- Provides consistency of care to develop a trust relationship with family members.
- Works as a team member with program staff to coordinate services and referrals for homeless families.
- Takes initiative to provide education to the parent(s) regarding childcare, personal growth and development, and educational/vocational goals.
- Works closely with housing workers and the families to develop a budget plan and assists families in following through with budget goals.
- Instructs and encourages families to seek and continue good health care and assists them with carrying out recommendations that support good health.
- Maintains a professional relationship with clients and conducts all business-related activity according to program policy and standards.
- Participates in the development of individual service plans; makes referrals to needed community resources, and records necessary information.
- Stays up to date within the field by attending seminars or formalized courses; maintains knowledge of community resources.
Requirements
- Bilingual, preferred.
- Bachelor's degree, or equivalent experience.
- Fluency in and effective interpersonal, verbal and written communication skills.
- Ability to identify client’s needs and when to involve outside agencies.
- Ability to maintain privacy and confidentiality of guests and clients.
Skills Required
- Bachelor's degree or equivalent experience
- Fluency in effective interpersonal, verbal and written communication skills
- Ability to identify client needs and involve outside agencies when appropriate
- Ability to maintain privacy and confidentiality of guests and clients
- Bilingual
What We Do
Friendly House, Inc. is a multi-service non-profit organization based in Worcester, Massachusetts. Founded in 1920, its mission is to further the educational, social, individual, and family development of residents, particularly those who are under-served and under-resourced. The organization provides comprehensive coordinated neighborhood basic services, focusing on four major service areas: social services, feeding programs, housing services, and youth programs, including shelter and childcare.
