The Role
Provide trauma-informed case management and outreach to individuals experiencing homelessness: assess needs, develop and implement care plans, coordinate housing and community resources, document in HMIS/EHR, provide crisis intervention, transport clients, and advocate for clients' needs.
Summary Generated by Built In
This position will be posted for a minimum of 5 days
The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:
· Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
· Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
· Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
· Achieving excellence through continuous quality assurance, innovation and professional development.
· Using resources judiciously and effectively.
As a Case Manager I, you will work collaboratively alongside case managers, supervisors, integrated health team members, and community-based partners across to promote long term solutions for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness. In this role, you will be responsible for developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals to other services, and maintaining case documentation and data collection, and client care management and support Services are grounded in motivational interviewing, stages of change, strengths-based case management, housing first, harm reduction, cultural responsiveness, and trauma-informed care. This position will focus on delivering outreach services, facilitating referrals and linkages to mainstream services and housing, and providing crisis intervention.
NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.
Additional Requirement
- Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.
Coalition Benefits
- Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
- Choice of dental insurance or discount plan.
- Vision insurance.
- Flexible spending accounts for health care / dependent care / parking expenses.
- Free basic life and AD&D insurance coverage.
- Employee Assistance Program, a problem-solving resource available to you and your household members.
- Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
- Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
The effective date for your benefits will be the first of the month following your date of hire.
Essential Job Functions
- Works as a member of the CCH Community Resources Team to provide face-to-face services to homeless individuals which at times, may require meetings outside of the office. Assist clients in recognizing and defining their own service needs, inform them of available services and help them access goods, services, financial benefits, ID’s, housing, and other needs.
- Works collaboratively with homeless service providers in the community and CCH programs to provide optimum coordination, communication, and continuity of services.
- Provides services to clients in a trauma-informed, culturally competent manner.
- Advocates for the needs of individual clients as well as systemic change, whenever needed for the overall benefit of people experiencing homelessness.
- Builds relationships with clients with the goal of housing, benefits, and other resources needed to end clients’ homelessness.
- Transports homeless individuals using a CCH vehicle or an approved personal vehicle.
- Accepts referrals from CCH staff and other agencies and works collaboratively with staff of all agencies to provide high-quality service.
- Meets with clients through a walk-in process or sets individual appointments with clients as needed.
- Completes all necessary documentation and electronic data entry requirements records in HMIS and EHR in a timely and thorough manner and in compliance with all relevant HIPAA regulations.
- Record all services in a timely and complete fashion in the EHR.
- Maintain up to date records in EHR.
- .Record telephone and other communications as needed in the EHR.
- Manage tasks and scanning as needed to have a complete and current chart.
- Maintain accurate information regarding client’s insurance status.
- Utilize the EHR and any future upgrades as directed.
- Assesses client needs, develops short and long-term service and treatment plans.
- Coordinates ongoing clinical and case management services to individuals.
- Returns all work-related emails and voicemails.
Qualifications Summary
- High School Diploma or GED required. Bachelor's degree in psychology, Social Work, Human Services, Criminal Justice preferred
- A combination of education and experience may be substituted for position requirements on a case-by-case basis.
- 1-2 years of experience working with a diverse population who are experiencing mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred
- Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred.
- Strong understanding of housing first principles, trauma-informed care, and harm reduction strategies.
- Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
- Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
- Proficiency in Microsoft Office Suite
- Knowledge of local housing resources, benefits programs, and social service agencies preferred.
- Bilingual or multilingual skills preferred
- Must have a valid Colorado Drivers License
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
- Health Insurance - HMO or PPO
- Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
- Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
- Extensive paid time-off, including holidays, sick leave, and vacation
The effective date for your benefits will be the first of the month following your date of hire.
The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.
Skills Required
- High School Diploma or GED
- Bachelor's degree in Psychology, Social Work, Human Services, or Criminal Justice
- Combination of education and experience may be substituted
- 1-2 years experience working with diverse populations, especially those with serious and persistent mental illness (preferred)
- Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders
- Strong understanding of housing first principles, trauma-informed care, and harm reduction strategies
- Excellent interpersonal and communication skills, ability to build trusting relationships
- Ability to manage a diverse caseload, prioritize tasks, work independently and as part of a team
- Proficiency in Microsoft Office Suite
- Knowledge of local housing resources, benefits programs, and social service agencies
- Bilingual or multilingual skills
- Valid Colorado Driver's License
- Completion of internal credentialing and privileging process prior to start date
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The Company
What We Do
The Colorado Coalition for the Homeless is a 501(c)(3) non-profit organization dedicated to addressing the causes and consequences of homelessness in Colorado. They provide a comprehensive approach that includes housing, integrated healthcare, substance use treatment, employment services, and childcare. Their mission is to improve the health, well-being, and stability of individuals and families experiencing homelessness through compassionate, patient-centered care and advocacy for justice and long-term housing stability.
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