EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As a Case Manager in the Recovering Independence team, you will provide direct support to individuals recovering from long term work related injuries. Your focus will be on helping people who have been on workers compensation for more than 130 weeks and no longer have an active employer.
You will work closely with them to build tailored recovery and return to life strategies, supporting their independence and overall wellbeing through what’s often a complex and emotional period.
This will be a full time, permanent position based in the Melbourne office commencing on the 20th of October with flexibility to work from home up to 3 days per week after you’ve completed training.
YOUR RESPONSIBILITIES
Provide timely and personal customer focused and empathetic service to injured workers and employers.
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
Conduct claims reviews, case conferences or face to face meetings with clients as required.
ABOUT YOU
Previous experience working in a fast-paced, high-pressure environment with competing priorities such as customer service, medical reception or call centre.
Strong PC skills with the ability to quickly pick up new systems and processes
Excellent communication skills, with the confidence to engage and influence a variety of stakeholders
Empathetic, resilient and solutions-focused when managing complex or sensitive situations
Proactive, self-motivated and able to think creatively to overcome challenges
High attention to detail, with strong organisational and time management skills
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Previous experience in fast-paced, high-pressure environments (customer service, medical reception, call centre)
- Strong PC skills and ability to quickly learn new systems and processes
- Excellent communication skills with ability to engage and influence stakeholders
- Empathetic, resilient and solutions-focused when managing complex or sensitive situations
- Proactive, self-motivated and able to think creatively to overcome challenges
- High attention to detail, strong organisational and time management skills
- Ability to manage a caseload of workers' compensation claims within legislation and compliance guidelines
- Willingness to conduct claims reviews, case conferences or face-to-face meetings as required
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
