Case Manager-PACE Program

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Education and Experience
Bachelors degree preferred. Hospice or home health experience required. Management experience preferred.
Certificates, Licenses, Registrations
Must possess a valid Florida drivers' license, current auto insurance and reliable transportation. Licensure in
Nursing, Social Work or certification in field preferred.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and
decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.

Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 3/31/2023
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive
variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete
variables. Ability to communicate, concentrate and document effectively and accurately.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from groups of managers, clients, customers, and the
general public.
Equipment and Machines Used
Computer Printer Photo Copy Machine
Telephone Fax Machine
Adding Machine/Calculator
*All other routine office and/or company equipment.
Position Requirements (not all inclusive)
Carry out supervisory responsibilities in accordance with Hope’s Leadership Guidelines. Conduct training of
employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and guiding
employees; addressing complaints and resolving work-related issues successfully. Provide stewardship of
organization resources.
Communicate successfully with peers, supervisors, public, and staff members in a manner that represents Hope’s
culture of a collaborative, positive work environment.
Supervise the patient care activities of the interdisciplinary team: coordinate and monitor the implementation of the
care plan.
Assure the utilization of workflows, guidelines, and procedures.
Monitor documentation and implementation of physical, psychosocial, emotional, and spiritual interventions for the
patient/family plan of care.
Collaborate, facilitate, and communicate with the IDT, and all internal and external customers.
Provide effective decision-making and problem-solving of intra- and inter-team activities.
Actively participate and lead QAPI, utilization review, and risk management activities to improve outcome
measures, satisfaction, and patient safety. Monitor, utilize and disseminate team’s data.
Provide appropriate input for yearly and ongoing employee evaluation by evaluating quality of care delivered by all
staff and staff participation in organization activities. Perform supervisory visits with team members.
Assure adequate staffing and staffing ratios through team scheduling and communication. Monitor productivity of
assigned staff. Provide time management oversight and guidance for the team.
Assist in the efficient and cost-effective management of team. Provide direction on the stewardship of drugs,
biologicals, supplies, and staff resources.
Provide leadership and formal and/or informal education to team, organization staff and the community through inservice
presentations, team meetings, reports, case conferences or small group discussion.
Provide consultation and/or coordinated patient/family visits with team staff for complex cases.

Participate in service recovery, collaborating with Managers, Directors, and Chiefs as appropriate.
Adhere to regulatory guidelines and Medicare Conditions of Participation (CoPs).
Maintain essential relationships with assigned nursing facilities, assisted living facilities, and hospitals.
Facilitate effective and safe transition of patients between care settings.

Physical Demands
The physical demands described here are representative of those that must be met by an employee successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to
finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand;
walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift
and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust focus.
Employees are required to wear personal protective equipment according to organization policy. Any employee
who while operating a motor vehicle on behalf of Hope, is required to comply with the Florida State law regarding
seatbelt usage (e.g., seatbelts are required to be used).
Work Environment
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.

Compensation Pay Range:

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.