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The Role
The Case Manager provides support to older adults and adults with disabilities through care coordination, assessments, service coordination, and documentation. They work collaboratively with participants and service providers to promote safety and independence.
Summary Generated by Built In
About the Role
East Bay Community Action Program (EBCAP) is seeking a compassionate and organized Case Manager to support older adults and adults with disabilities across Rhode Island. This role is ideal for someone who is passionate about person-centered care, enjoys working in the community, and thrives in a collaborative, mission-driven environment.
As a Case Manager, you’ll provide unbiased care coordination and case management services to individuals enrolled in Medicaid, Cost Share (CNOM), and Adult Protective Services (APS). You’ll work closely with participants, families, service providers, and internal teams to promote safety, independence, and overall well-being.
Position Details
Position Details
- Status: Full-time (30–40 hours/week)
- Pay Range: $21–$30/hour (based on experience)
- Work Environment: Hybrid (remote up to 2 days/week; community-based visits required)
Key Responsibilities
What You’ll Do
- Conduct assessments to understand participants’ strengths, needs, resources, and goals
- Develop and maintain person-centered care plans
- Coordinate services for older adults, adults with disabilities, and individuals with I/DD
- Meet with participants in homes, assisted living facilities, group homes, and community settings
- Partner with home care agencies, adult day health providers, and other community supports
- Monitor progress and update care plans as needs change
- Respond to Adult Protective Services (APS) referrals and help ensure participant safety
- Maintain timely and accurate documentation in electronic case management systems
- Communicate regularly with participants, families, and interdisciplinary team members
Qualifications
What We’re Looking For
- Compassionate, client-centered approach to service delivery
- Strong communication, organization, and time-management skills
- Ability to manage shifting priorities and work independently in the community
- Comfortable collaborating with diverse teams and service providers
- Commitment to confidentiality, cultural competence, and ethical practice
Minimum Requirements
- Associate’s degree (or equivalent combination of education and experience)
- Minimum of two years of case management experience
- Valid driver’s license, reliable transportation, and auto insurance
- Willingness to travel statewide within Rhode Island
Preferred
- Bachelor’s degree in Human Services, Social Work, Nursing, Psychology, Gerontology, or related field
- Experience working with older adults or adults with disabilities
- Bilingual in Spanish and/or Portuguese
Benefits
- Heavily subsidized medical through BCBSRI
- Dental and Vision Insurance through Dental Dental
- Generous 403(b) retirement plan with up to 3% company match
- Substantial paid time off including vacation, 12 holidays, personal days, and sick time
- Tuition reimbursement and paid CEU opportunities
- Supportive team environment focused on collaboration and excellence
Ready to Make a Difference?
We welcome candidates from all backgrounds who are passionate about making a positive impact in our community. Join us in our mission to provide exceptional behavioral health services and support to those who need it most.
Apply today and become part of a team that truly cares!
We welcome candidates from all backgrounds who are passionate about making a positive impact in our community. Join us in our mission to provide exceptional behavioral health services and support to those who need it most.
Apply today and become part of a team that truly cares!
About
East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.
Skills Required
- Associate's degree or equivalent combination of education and experience
- Minimum of two years of case management experience
- Valid driver's license, reliable transportation, and auto insurance
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The Company
What We Do
East Bay Community Action Program (EBCAP) is a private, non-profit organization that provides a comprehensive range of health and human services to residents in Rhode Island's East Bay area. Their offerings include health and dental services, behavioral health programs, and various community initiatives aimed at supporting individuals and families of all ages. EBCAP is dedicated to helping clients achieve their full potential by connecting them with the appropriate services at the right time.
