Case Manager - MORE Team (50916)

Position Summary:

This position is responsible for assisting clients with accessing any necessary community resources, provide support and assist clients with gaining, restoring, improving, or maintaining daily independent living, social/leisure, and/or personal hygiene skills. This position is part of the CLV outreach team and will report to work at the Courtyard. This team is directly supervised by two Metro Officers

Essential Job Functions:

Providing crisis intervention that promotes wellness and recovery.

• Assist clients with accessing community resources and support.
• To provide follow-up services to clients who have been encountered, and provide transportation to those who have accepted services.
• Conduct initial intake interview and client needs assessments.
• Maintain accurate documentation of services provided to clients, in real time (daily), into HMIS.
• Participate in multi-agency, multidisciplinary teams to report and review client progress.
• Be able to work in remote areas (i.e. Encampments and areas not meant for human habitation)
• Keep open communication with team members and WestCare Director of Care Coordination.

Essential Qualifications:

Certifications/Licenses:

• Must have a current NV drivers license and clear DMV record. Driver History Reports are required to be submitted on a quarterly basis.
• Ability to pass first level and NABS background clearance

During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you

Education:

• Mental Health related Bachelors degree or documentation of providing mental health services for a minimum of 2 years.

Experience and Competencies:

• Knowledge of local social service agencies and programs, as they pertain to the local homeless population.
• Communicate effectively with persons from a variety of social, cultural, and economic backgrounds, and possess a demonstrated understanding and sensitivity to culturally diverse populations.
• Effective written, verbal, and listening skills. Independently initiates and responds to correspondence.
• Ability to maintain order and exercise appropriate judgment in crisis situations.
• Is flexible and can quickly adjust to shifting priorities.
• Establish and maintain effective working relationships with clients, fellow employees, other agencies, and the general public.
• Organize work schedule, and budget time.
• Understand and follow all agency policies and procedures.
• General computer knowledge, and the ability to use Microsoft Office products.
• Knowledge of applicable laws, statutes, codes, and regulations.
• Knowledge of social service work, and interviewing/referral techniques.
• Experience with and understanding of homeless clients issues.
• Must have the ability to understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
• Ability to work flexible hours, as required by client case load.

Working Conditions:

• Work is performed in multiple community based settings including encampments, drainage tunnels, and streets.
• Work will be Monday through Thursday from 5:30AM through 3:30PM (4, 10-hour shifts to coincide with LVMPD and other community partners).

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or

without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 30 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employees essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:

• Requires the ability to collect and analyze written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.