At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.
Summary
We are seeking a Case Manager Lead to join our team. As a Case Manager Lead you must be highly organized and able to work on a varied caseload with other Case Managers on the team. The ideal candidate will have a minimum of 2 years experience in personal injury or claims adjusting.
Responsibilities
- Handle escalated Client complaint calls from Case Managers
- Work as a liaison between Case Managers and Shared Services teams
- Review metrics to proactively identify areas of improvement for team members
- Assist Case Managers with negotiating reductions with medical providers when cases are escalated
- Assist Case Managers with health insurance lien reductions, with input from TESLA Associates
- Approve PTO for Case Managers and Pre-Suit Secretaries, after coverage for their vacancy is confirmed
- Work with Case Managers to dissuade clients from taking out Litigation Funding Loans
- Ensure Case Managers are using approved vendors to resolve case issues, and assist them completing various tasks
Qualifications
- Bachelor’s degree (preferred)
- Prior experience as a Personal Injury Case Manager preferred.
- Leadership experience preferred
- At least 2 years of working in a legal position or insurance adjuster experience preferred.
- Negotiating skills.
- Ability to be a team player and follow procedures.
- Proactive interaction with clients, insurance companies and medical providers.
- Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.
- Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
- Strong writing and communication skills along with attention to detail
#LI-MP1
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
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What We Do
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. After experiencing firsthand the perils of choosing the wrong lawyer and representation after his brother Tim was paralyzed, he dedicated his life to helping people so that no one should ever have to go through what his family endured.
Tim was just a teenager when he was working as a lifeguard at Disney World when he suffered a spinal injury that left him confined to a wheelchair for the rest of his life. The Morgans made a life altering decision and they hired the wrong lawyer, who was by no means qualified to take on such a large corporation and their army of lawyers. As a result, Tim never got the compensation he deserved.
This experience left John outraged and determined to level the playing field for all people who, like his brother Tim, were injured or mistreated by big and powerful corporations. John decided to become a lawyer, and the rest is history.
Since 1988, Morgan & Morgan has been fighting for the people. Every client who walks through our doors is treated the same way John wished his family would have been treated all those years ago. No one, no matter who they are, or where they’re from, should ever feel powerless when fighting for the justice and compensation they deserve.
With $20 Billion dollars recovered for our clients, offices across 50 states + Washington D.C. and an army of over 1,000 attorneys - we are everywhere for everyone.
All law firms are not the same. There’s only one Morgan & Morgan.
