Case Manager ERF (Redwood City)

Salary: $ 25.50- $38.50 

Bilingual in Spanish is a plus. 

About Us: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City.

Culture: LifeMoves staff are dedicated to serving our community. Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency. Position Summary: The Case Manager for the Encampment Resolution Funding (ERF) program provides outreach services to unsheltered individuals and households residing in San Mateo County’s Critical Homeless Encampment Zones (CHEZ). The primary focus is on CHEZ sites in San Mateo, Burlingame, San Bruno, South San Francisco and Menlo Park with flexibility to serve other ERF clients as needed. Key responsibilities include outreach and engagement, case management, participation in Multi-Disciplinary Team (MDT) meetings, and rapid response to community inquiries or referrals. The goal is to assist individuals in accessing housing and connecting to critical resources such as shelter, health services, and other support systems.

Case Management Duties:

• Provide intensive, field-based case management to unsheltered individuals, maintaining a caseload of 15–20 clients, with a minimum of twice-monthly in-person contact.
• Develop and implement client-centered housing plans to assist individuals in rapidly transitioning from homelessness to permanent housing, following Housing First principles.
• Conduct rapid response outreach and engagement within eight (8) business hours of the request.
• Support collaboration through active participation in multidisciplinary team (MDT) meetings with key stakeholders, including law enforcement, San Mateo County BHRS, Street Medicine, homeless shelters, and other safety net providers, while ensuring compliance with confidentiality policies and proper consent protocols for information sharing.
• Engage clients in trauma-informed, harm-reduction services, supporting access to shelters, health services, and housing resources without prerequisites such as sobriety or income.
• Assist clients in obtaining documents, completing housing applications, and navigating referrals for services like substance use treatment, mental health care, and permanent supportive housing.
• Collaborate with multidisciplinary teams, service providers, and housing programs to ensure warm handoffs and continuity of care when clients transition between programs.
• Support clients post-housing transition with ongoing case management and resource connections for up to a year to promote stability and goal achievement.
• Monitor and reassess client progress, coordination with community partners and maintaining consistent high-quality and up-to-date documentation and data.
• Other duties as assigned by Supervisor.

• Bachelor’s degree in social work, psychology or related field, with a minimum of two years’ case management experience. Relevant lived experience can be substituted for education.
• Excellent communication and interpersonal skills; proven ability to collaborate with community partners
• Understanding of the issues faced by homeless individuals and other marginalized populations in crisis
• Availability to work occasional evenings and weekends.
• Experience working with mentally ill and dually diagnosed clients highly desirable
• An understanding of ideas and practices that promote diversity, equity and inclusion; and a commitment to ongoing professional development in this area.
• Bi-lingual Spanish language capabilities a plus

COMPENSATION AND BENEFITS

In addition to a competitive hourly/annual base salary, this rewarding role may include an exceptional benefits package that includes medical and dental, optional vision, Paid Time Off (PTO) for vacation and sick time (15 days of PTO/year), paid holidays (13/year and one floating holiday), HSA, FSA, EAP, 401k, life insurance, short- and long-term disability, legal benefits, Tickets At Work program, pet insurance, education support benefits, student debt repayment support, and ultimately, a job with a highly regarded, mission-driven organization and team that will inspire you daily!

LifeMoves is an Equal Opportunity Employer. We provide equal employment opportunities to all individuals, regardless of age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (when non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, or any other non-merit-based factor.

At LifeMoves, we embrace and celebrate diversity in all its forms. We honor the unique identities, experiences, and perspectives of our team members and are dedicated to cultivating an inclusive, equitable, and welcoming environment. Together, we strive to create a culture that values and empowers every individual.

If you need accommodations related to a disability during the application process, please contact the Human Resources Department at (650) 685-5880.