Additionally, the Case Manager is responsible for fostering a culture of quality and ensuring compliance with quality control standards. The Case Manager is responsible for ensuring any services provided are documented in program tracking systems, according to standard operating procedures. The Case Manager is responsible for meeting production goals and deadlines while upholding the core values of Tidal Basin and representing the company in a professional manner.
Job Duties and Responsibilities
- Review of intake forms and documentation, complete interviews and initial assessments of detainees
- Communicate directly with detainees and core management staff to ensure that all case files and documentation are accurate and remain confidential
- Monitor detainee progress and coordinate with legal representatives, ICE officers, and facility staff
- Resolve issues identified and respond to detainee inquiries and complaints
- Facilitate communication between detainees and their families or legal counsel
- Assist with discharge planning, including release, transfer, or deportation logistics
- Ensure compliance with ICE detention standards and policies
- Meet case management deadlines in a fast-paced work environment
- Participate in audits, inspections, and reporting activities
- Perform other duties as assigned
- Bachelor’s degree in Social work, Criminal Justice, Psychology, or related field (Master’s preferred) Minimum 3 years of experience in case management, corrections, border patrol, or immigration services
- DHS SSBI clearance or eligibility to obtain one
- Meet the requirements of the contract for all immunizations
- Must be at least 21 years of age
- Must be a US citizen or permanent resident, Resided in the US for 3 years of the past 5 years
- Proficient in MS Office Suite
- Excellent organizational skills and attention to detail and ability to work in a high-pressure, secure environment
- Excellent communication, reporting, and problem-solving skills
- Proven time management skills with ability to meet deadlines
- Ability to deploy within 24/48 hours’ notice and work a variety of shifts during 24/7 contract operations. May require evening, weekend, holiday or on-call hours.
- Ability to navigate emotionally challenging situations with care and culturally sensitive approaches
- DHS or ICE experience
- Bilingual (English/Spanish) preferred
- CPR/First Aid certification
- Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.
- Previous case management experience
Job Description Disclaimer
This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.
Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, are an Equal Employment Opportunity Employer.
Top Skills
What We Do
Tidal Basin Group is an industry-leading program management consulting firm that provides integrated technology, resilience, and emergency management solutions that build resilient organizations, communities, and infrastructure. Our solutions are tailored to your needs, drawing on extensive experience managing complex, large-scale programs.
As your trusted partner, we cover everything from strategic advisory consulting, thorough emergency and resilience planning, and turn-key logistics and response support to proficient grant and financial program management, innovative design and engineering, and efficient construction management, complemented by customer relations, communications, and technology solutions.
We have a proven track record of success, supported by a deep understanding of nuanced, braided funding opportunities, making us the ideal program implementation partner across the public and private sectors. With our skilled team, robust systems, cutting-edge tools, financial strength, diverse capabilities, and deep-rooted expertise, we are fully equipped to execute your programs with excellence.
Count on us to be by your side, dedicated to advancing your objectives and solving your challenges. Together, we will build a resilient future where everyone can Be Stronger Than Before®.
