Case Manager - CIRCLE ST (MP)

Job Title: Case Manager – CIRCLE ST (MP)
Department: CIRCLE – Support Team at MacArthur Park
Reports To: Program Manager
FLSA Status: Non-Exempt
Work Setting: Field-Based, On-Site

Summary

Under the supervision of the Program Manager, the Case Manager provides field-based, trauma-informed support through the City of Los Angeles’ Crisis and Incident Response through Community-Led Engagement (CIRCLE) program. This role focuses on outreach and crisis response in the MacArthur Park area, serving individuals experiencing homelessness.

The Support Team Case Manager responds to non-violent crisis calls dispatched from a centralized system and provides outreach, engagement, crisis intervention, de-escalation, and linkage to housing, medical, mental health, substance use, and community-based resources. The position emphasizes compassionate, timely, and trauma-informed care while working collaboratively with team members and community partners.

Key Responsibilities

Crisis Response & Intervention

• Respond to non-violent calls from centralized dispatch, including wellness checks, noise complaints, substance use concerns, verbal disputes, and requests for resources.
• Provide outreach and engagement in MacArthur Park, including system navigation and transportation to community-based services.
• Deliver field-based crisis intervention, including de-escalation, risk assessment, and stabilization.
• Offer compassionate and trauma-informed responses to diverted incidents.

Case Management & Resource Linkage

• Provide case management and facilitate connections to housing, medical, mental health, and substance use services.
• Support client integration into community resources.
• Document all client interactions accurately and in compliance with program requirements.

Collaboration & Documentation

• Work effectively in team settings and with community partners.
• Maintain confidentiality and adhere to mandatory reporting requirements.
• Participate in regular supervision, team meetings, and training.

Other Duties

• Perform additional responsibilities as assigned to support program operations.

Qualifications

Required

• High school diploma or equivalent (GED).
• Minimum one (1) year of street outreach experience working with unhoused or vulnerable populations.
• Case management experience required.
• Valid California Driver’s License, clean driving record (past 3 years), and insurability under agency policy.
• Completion of Live Scan fingerprinting, comprehensive background check, and pre-employment drug screening.

Preferred

• B.A. or B.S. degree.
• Experience working with unhoused populations and individuals experiencing mental health and substance use challenges.
• Bilingual in Spanish and English.
• Prior crisis response, de-escalation, or harm reduction experience.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to work outdoors in various weather conditions.
• Ability to travel throughout the Los Angeles service area.

Work Schedule & Setting

• Full-time, 40 hours per week.
• 7:00 a.m. – 3:30 a.m.
• Based in Los Angeles Metro Division; relocation to Los Angeles area required prior to start date.

Equipment & Technology

• Company vehicle provided for field work.
• Company-issued mobile device and laptop provided.
• Mileage reimbursement available when personal vehicle use is required.

Training & Support

• Comprehensive paid training, including safety, crisis intervention, and de-escalation.
• Regular supervision and case review.
• Ongoing professional development and support.

About Alcott

Alcott is a nonprofit organization dedicated to providing mental health and supportive housing services to low- and no-income adults throughout Los Angeles County.

Alcott is an Equal Opportunity Employer and supports the Americans with Disabilities Act. We adhere to the Fair Chance to Compete for Jobs Act of 2019.