Case Manager (53055)

POSITION SUMMARY:

The Case Manager provides comprehensive, person-centered case management and care coordination services to individuals served by the Wisconsin Mobile Mental Health Unit. The position conducts psychosocial and needs assessments, assists with crisis stabilization, develops individualized service plans, coordinates referrals, provides brief supportive interventions, facilitates psychoeducational activities, and connects individuals with behavioral health, medical, housing, financial, and social supports. The Case Manager works in community-based settings and is responsible for safely operating the Mobile Mental Health Unit, transporting clients as appropriate, conducting outreach, and supporting engagement in ongoing treatment and long-term stability. Essential functions include those listed below.

ESSENTIAL JOB FUNCTIONS:

• Engage individuals experiencing behavioral health concerns or crises using a respectful, trauma-informed, person-centered approach.
• Conduct psychosocial, functional, and service-needs assessments and identify immediate barriers to safety, stabilization, treatment, and recovery.
• Assist the clinical team with crisis stabilization activities and implementation of individualized safety, service, and follow-up plans.
• Develop, implement, monitor, and update individualized service plans in collaboration with the individual, treatment team, family or natural supports when appropriate, and community providers.
• Provide case management, care coordination, brief supportive interventions, education, advocacy, and problem-solving assistance within the scope of the position.

• Coordinate referrals and warm handoffs to behavioral health, substance use, medical, housing, benefits, employment, transportation, financial, and other community-based services.
• Follow up on referrals and services to support continuity of care, reduce barriers to treatment, and promote successful engagement after a crisis encounter.
• Conduct community outreach and engagement activities with individuals who may have difficulty accessing or remaining connected to services.
• Facilitate or assist with psychoeducational, wellness, recovery, and skill-building groups as assigned.
• Maintain timely, accurate, objective, and complete documentation of assessments, contacts, referrals, services, follow-up activities, and outcomes in accordance with program and organizational requirements.
• Communicate significant changes in an individual's condition, safety, functioning, or service needs to the Clinical Director and appropriate members of the treatment team.
• Participate in interdisciplinary case consultation, care coordination meetings, staff meetings, supervision, training, and quality-improvement activities.
• Maintain current knowledge of community resources and develop collaborative working relationships with hospitals, behavioral health providers, social service agencies, shelters, law enforcement or first responders when applicable, and other referral partners.
• Safely operate the Mobile Mental Health Unit and other authorized program vehicles; complete required vehicle checks and follow organizational transportation and safety procedures.
• Transport clients to services, appointments, other approved destinations when appropriate and authorized by program procedure.
• Protect client confidentiality and handle protected information in accordance with organizational policy and applicable privacy requirements.
• Follow crisis-response, safety, incident-reporting, infection-control, and emergency procedures and immediately report safety concerns through the appropriate chain of command.

• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform all other duties as assigned.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies:

• Strong assessment, engagement, communication, organization, documentation, and crisis-management skills
• Ability to establish rapport with individuals experiencing distress while maintaining professional boundaries.
• Ability to prioritize competing needs, respond calmly to changing situations, and seek clinical or supervisory support when indicated.
• Ability to work effectively as part of an interdisciplinary team and collaborate with community providers and referral partners.
• Ability to maintain confidentiality, exercise sound judgment, and document services objectively and accurately.
• Ability to work independently in community settings while following established program procedures and safety expectations.
• Basic computer proficiency and ability to use electronic documentation, communication, and scheduling systems required for the role.

• Professional appearance and demeanor.
• Ability to obtain and maintain a criminal history background check.
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.
• Valid Commercial Driver's License (CDL) required, with an acceptable driving record and the ability to obtain and maintain eligibility for WestCare’s Vehicle Insurance.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

• Minimum one (1) year of experience providing case management, behavioral health, crisis intervention, community outreach, or human services preferred.
• Experience working with individuals experiencing mental illness, substance use disorders, co-occurring disorders, housing instability, or other complex service needs preferred.
• Knowledge of community behavioral health systems, social service resources, care coordination practices, and barriers affecting access to services.
• Bachelor's degree in Social Work, Psychology, Human Services, Counseling, Sociology, or a related field is strongly preferred.

LICENSURE/CERTIFICATION:

• Not applicable for this position.

WORKING CONDITIONS:

• Work is primarily performed in an office and community-based environment.
• Regular travel throughout the assigned Wisconsin service area is required to support outreach, community partnerships, participant services, meetings, and program activities.
• Regular local travel throughout the program service area is required
• Schedule may vary based on program operations and may include evenings, weekends, holidays, or other nontraditional hours when assigned.