Description
ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities.
Join us in Inspiring Hope and Building Futures.
JOB SUMMARY: The Shelter Case Manager provides onsite case management services including creating individualized goals to assist clients to swiftly exit shelter, document client progress in database within 48 hours, identify and address client barriers to housing and/or employment, connect clients to benefits, eligible housing resources and community referrals; work collaboratively with program team to increase positive shelter exits for shelter guests.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Interviews clients for direct service needs, develops a case plan with the client including written short-term and long-term goals and tasks. Makes referrals as needed.
- Reevaluates goals with clients at regular intervals.
- Facilitates individual and group meetings as needed.
- Serves as a member of the multidisciplinary case team.
- Collaborates with other disciplines including substance abuse, legal, medical, educational, vocational, mental health professionals, and other service providers.
- Makes appropriate referrals for emotional, substance abuse, legal, medical, dental, educational recreational, vocational, employment and housing needs.
- Creates and maintains case records, including, but not limited to legal documentation, assessments, case notes, case plans, service updates, court reports, medical reports, referrals, discharge summaries, visitation records and educational information.
- Enhances the client environment by creating a hospitable and customer-oriented facility.
- Completes reports and maintains statistical data, meets programmatic, documentation and other performance standards, on an on-going basis.
- Performs all other related duties as assigned.
Requirements
EDUCATION and EXPERIENCE:
- Associate’s Degree or 2 years of college required.
- In lieu of an Associate’s Degree or 2 years of college, 2 years of experience with homeless service programs or the provision of social services is required.
- The 2 years of experience may be waived if the candidate can document having experienced homelessness.
- Both the Associate’s Degree or 2 years of college requirement and the 2 years' experience requirement will be waived for candidates with the Peer Case Management Certification through Department of Human Service’s Peer Case Management Institute.
SKILLS and COMPETENCIES:
- Ability to prepare clear, concise, and accurate reports, correspondence, and other job-related documents.
- Ability to analyze situations accurately, utilizing a variety of analytical techniques in order to make well-informed decisions.
Benefits Package:
- Robust Professional development and training opportunities
- Medical, prescriptions, dental and vision insurance
- Retirement savings plan with company match
- Company-paid and supplemental life insurance
- Short Term/ Long Term disability
- Group Life Insurance and AD&D
- Other Volunteer Insurance Benefits
- Flexible spending accounts
- Paid vacation, sick and personal leave
- 11 paid holidays
- Tuition reimbursement
- Employee referral bonus program
- Parenting leave
- Pet’s Insurance
Work Schedule: Monday - Friday, 9:00 AM - 5:30 PM
Skills Required
- Associate's degree or two years of college
- Two years of experience with homeless service programs or social services, unless waived under stated alternatives
- Ability to prepare clear, concise, and accurate reports and job-related documents
- Ability to analyze situations accurately and make well-informed decisions
- Peer Case Management Certification through the Department of Human Services Peer Case Management Institute may substitute for education and experience requirements
What We Do
Catholic Charities is the leading provider of comprehensive human services to individuals and families in need in the Washington D.C. and Maryland area, serving as the social ministry outreach of the Archdiocese of Washington.
